Residential Program Supervisor -900 Morrisey
About The Position
Pine Street Inn Permanent Housing provides comprehensive residential, case management, and clinical support services to Permanent Housing tenants. The Residential Program Supervisor directly supervises a residential team of evening, overnight residential counselors and house managers. The residential services team provides supportive services to tenants in housing helping tenants achieve their highest level of self-sufficiency, through tenant engagement and intervention in the evening and overnight shifts, and in coordination with the Case Management team and Property Management team. The Supervisor is responsible for program content including the implementation of effective best practices (Motivational Interviewing, and Trauma Informed Care), resident engagement activities, and ensures the provision of high-quality2 supports on a 24/7 basis. This will involve hiring, evaluation, training and support of supervisees; ensuring compliance with legal requirements; and communicating key objectives to staff and ensuring compliance with the same. The supervisor will monitor and ensure staff compliance with training, safety, mediate issues with tenants, and coordinate the work of this residential team in collaboration with other stakeholders. The Supervisor also provides leadership in crisis situations, will carry a cell phone, and will participate in responding to emergency calls in an On-Call rotating schedule. The individual will be self-motivated, with solid communications skills, capable of creating procedures and plans in coordination with their team members and program leadership. This position requires a great deal of tact, diplomacy and creative problem solving to maintain our positive working relationship with our neighbors.
Requirements
- High School Diploma
- 5 years of clinical supervisory experience or equivalent combination of skills and experience in the substance abuse/mental health field.
- Prior experience working with homeless individuals and/or supportive housing.
- Three years direct care experience providing services, including assessment and service planning, to adults living in the community with mental illness and/or addictive disorders.
Nice To Haves
- Training in Motivational Interviewing and the Stages of Change model.
- Knowledge of and strong commitment to harm reduction philosophy, principles and practices.
- Bi-lingual – Spanish/English
- Knowledge of landlord/tenant procedures, and/or subsidized housing programs.
- Experience working with chronically homeless, medically vulnerable individuals, with tri-morbidities (mental illness, substance abuse, medically compromised)
- Familiarity with and commitment to Housing with support as a model of permanent, supported, affordable housing
- Experience with Trauma-Informed Care
- Bilingual in Spanish and English.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
