Residential Program Manager and Direct Support Staff - Developmental Services

Advocates•Framingham, MA

1d•$19•Onsite

About The Position

For Residential Program Managers: Starting Rate: $48,880 $2,500 sign on bonus (applicable to external candidates only through December 31, 2025) For Direct support Staff: Starting rate $18.50/hour $1,000 sign on bonus (applicable to external candidates only through December 31, 2025) Are you looking to take the next step in your career in human services? These roles may be the perfect fit foryou! We are looking for Program Managers and Direct Support Staff at our residential homes in Framingham The Program Manager oversees the administration of the program- providing leadership, supervision, guidance, and clinical support. The Direct Support Staff provide ongoing support, guidance, and role modeling directly to individuals served in a residential setting. Direct Support staff ensure the program is a welcoming, comfortable and safe environment. We are looking for someone who has two to five years of program experience, has worked in a clinical setting, willingness to learn, and familiarity with state human service systems and related treatment philosophy. These welcoming group homes are located in a quiet Framingham neighborhood within a duplex setting, conveniently close to shopping, restaurants, and essential services. The surrounding parks, trails, and green spaces create a warm, community-oriented environment. The individuals we support are highly independent, active in the community, and thrive with guidance tailored to their unique strengths. You’ll be joining a stable and dedicated team with many long-tenured staff members, strong family involvement, and a collaborative, supportive atmosphere. Benefits Offered: On-the-job Training Comprehensive Medical, Dental, and Vision Insurance Plans Flexible Spending Accounts and Health Savings Accountts Generous Paid Time Off with Cash Out Options 401K Plan with Generous Match Employee Assistance Program In-House Leadership and Training Programs Tuition Reimbursement and Remission Options Degree Opportunities with Select Colleges And more! Are you ready to make a difference?

Requirements

Bachelor's Degree or two years of program experience including supervision of staff, hiring, terminations, staff development and evaluation. Familiarity with state human service systems and related treatment philosophy.
Ability to communicate effectively verbally and in writing and ability to use good judgment.
Must have basic computer knowledge.
High energy level, superior interpersonal skills and ability to function in a team atmosphere.
Must hold a valid driver's license, have access to an operational and insured vehicle and be willing to use it to transport clients.
High school diploma or equivalent degree. Experience working with the population preferred!
Excellent interpersonal, judgement and coaching skills.
Strong written and verbal communication skills.
Ability to utilize basic computer applications.
Desire to thrive in a fast-paced, client-centered, team-oriented environment.
Must hold a valid driver's license, have access to an operational and insured vehicle and be willing to use it to transport clients.

Nice To Haves

Strongly prefer a candidate that will have a demonstrated understanding of and competence in serving culturally diverse populations.
Strongly prefer a candidate that will have a demonstrated understanding of and competence in serving culturally diverse populations.

Responsibilities

Offer assistance and supervision to staff members and clients to ensure the success and development of the residential program.
Manage administrative processes and requirements in consultation with the Administrative Director.
Develop and monitor scheduling of staff across the program to ensure economy and program coverage.
Interpret and monitor program budgets.
Conduct staff meetings.
Supervise and evaluate assigned staff.
Assist individuals with obtaining all services and entitlements for which they qualify, to include, housing, inspections, insurance benefits.
Maintain exemplary communication and relationships with outside agencies.
Complete investigations and reviews as requested.
Develop and monitor creative and interesting community centered opportunities for all individuals.
Audit individual financial records/case records/and medications on a regular basis.
Complete business reports, to include petty cash, census, payroll report.
Monitor all staff training, including core trainings, development trainings and program specific trainings.
Must be able to travel between programs, office, trainings, and department meetings.
Perform physical intervention in the event of a crisis.
Support individuals in daily activities inside their home and in the community by promoting self-advocacy, decision-making and empowerment. Provide guidance and role modeling as appropriate.
Assist individuals with planning and implementation of daily activity schedules and routines.
Assist individuals to identify and develop person-centered goals and plans to address any concerns, wants or needs.
Encourage active participation in community events and other integrated activities.
Assist individuals with home maintenance and perform cleaning responsibilities.
Document shift notes summarizing any applicable occurrences, observations, concerns or progress.