Residential Program Lead

MONARCH•Winston-Salem, NC

About The Position

Make a Difference in Someone’s Life! At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury. You Belong at Monarch You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find at Monarch. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders. The Residential Program Lead is responsible for the overall management, supervision, and clinical oversight of assigned residential program(s). This role ensures high-quality, person-centered services that support individuals in achieving their personal goals, enhancing their quality of life, and fully participating in their communities. The Residential Program Lead serves as the Qualified Professional (QP) for assigned individuals, providing leadership to staff and maintaining regulatory compliance and ensuring the effective operation of all residential services.

Requirements

A Qualified Professional (10A NCAC 27G .0104) must have one of the following combinations of education and experience: Bachelor degree (non Human Services) with 4 years full time experience with the population served required Associate or Bachelor degree (Human Services) with 2 years full time experience with the population served required Master degree (Human Services) with 1 year full time experience with the population served required
Strong capacity to work independently and collaboratively, demonstrating initiative and accountability.
Understanding of IDD populations and service definitions regulatory requirements.
Strong communication skills that allow for collaboration with individuals, families, staff, colleagues, supervisors, and external stakeholders.
Strong technology skills and willingness to learn electronic health records system for documentation and review of information.
Minimum of a Bachelor Degree (dependent upon experience) (Required)
Drivers License (Valid) - USA
Qualified Professional (QP) - Monarch-DSM
Experience overseeing daily operations of residential programs | 2 years | Required
Experience working directly with individuals with intellectual and developmental disabilities in residential, community, or day program settings | 3 years | Required
Experience working with the population served | 3-4 years (Dependent Upon Education - see Job Description) | Required
Management Experience | 3 years | Required

Responsibilities

Conduct initial and ongoing assessments, monitor individual progress, and evaluate the effectiveness of person‑centered plans (PCPs)
Facilitate the development, implementation, and modification of PCPs in collaboration with individuals, team members, natural supports, and community partners
Ensure all PCPs and required documentation are completed accurately, creatively, and on time, including daily, monthly, quarterly, and annual EHR entries, in compliance with agency, state, and federal standards
Promote and model person‑centered and positive support strategies and integrate these approaches into program operations and staff training
Support individuals’ participation in community and shopping activities and ensure spending aligns with approved budgets
Ensure service requests meet eligibility, admission, and discharge criteria and that supports are clinically appropriate and fiscally sustainable
Initiate, monitor, and maintain clinical authorizations and ensure compliance with audit requirements, documentation standards, billing processes, and financial management (petty cash, individual funds, expenditures, and budgets)
Provide leadership, supervision, and guidance to staff, including PRN and float staff, while modeling consistent expectations
Conduct regular on‑site supervision across all shifts, including unannounced visits, to monitor service quality, staff performance, and adherence to PCPs
Complete clinical supervision plans, coaching, counseling, progressive discipline, and performance evaluations as required
Assist with recruiting, hiring, onboarding, and training in collaboration with administrative personnel
Maintain effective communication across shifts, departments, families, and external partners to ensure seamless service delivery
Ensure staff schedules and daily operations meet individual needs and arrange appropriate program supervision when off‑site, including working shifts on the floor (e.g., sleepover shifts) as needed
Maintain a safe environment and respond promptly to incidents and crises in accordance with agency procedures; participate in the on‑call rotation as scheduled
Perform driving and travel duties as required
Complete other related responsibilities as assigned by the Supervisor