Residential Production Associate

CertaPro Painters of North RaleighRaleigh, NC

About The Position

We are currently looking for a self-motivated and outgoing individual who is looking for a challenging opportunity to join our team as a Residential Production Associate. The Associate's primary responsibility is to ensure all painting work is completed in a timely manner, delivering certainty through this process to the client while maintaining safe job sites and meeting gross margin goals. Our ideal candidate is a driven and motivated "people person" with at least three years of production experience. He or she must have excellent communication and interpersonal skills, strong presentation and writing skills. A college degree and industry knowledge are preferred. Fluent English (fluent in Spanish would be a nice bonus) speaking and writing skills, good time management skills, and professional dress, speech, and behavior are all required for this position.

Requirements

  • High school diploma or GED required
  • At least three years of production experience
  • Strong communication and interpersonal skills
  • Exceptional customer service skills
  • Highly organized and self-motivated
  • Quality conscious and detail-oriented
  • Strong computer and internet skills
  • Unrestricted driver's license and clean driving record
  • Fluent English speaking and writing skills
  • Good time management skills
  • Professional dress, speech, and behavior

Nice To Haves

  • Advanced education degree, coursework, or tech school a plus
  • Industry knowledge preferred
  • Previous supervisory/management experience preferred
  • fluent in Spanish

Responsibilities

  • Ensures that crews are producing jobs at or above gross margin
  • Assumes responsibility for priority management
  • Ensures that new and current job-site employees are trained on production methods, customer service, and job-site planning/management
  • Trains and follows the 10+1 Production Process
  • Structures and reorganizes crews to maximize productivity
  • Ensures that the Job Site Supervisor (JSS) is clear on the scope of the job
  • Ensures that customer needs/expectations are reviewed
  • Ensures that safety and set up issues are reviewed
  • Establishes a tentative finish date for the job
  • Recruits, hires, trains, and provides on-going management and development of job-site employees and crews
  • Conducts training and review meetings with all JSS
  • Hires and terminates all job-site employees and crews
  • Coordinates the Rainy Day Plan (RDP) to ensure optimal productivity of crews
  • Facilitates the resolution of customer complaints in a timely manner
  • Collects accounts receivable
  • Performs other duties as assigned
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