Residential Plumbing Advisor

Benjamin Franklin Plumbing • Miami, FL

395d • $90,000 - $150,000

About The Position

As a Residential Plumbing Advisor at Benjamin Franklin Plumbing, you will be instrumental in driving sales and managing high-value residential plumbing projects. This role combines technical expertise with strong sales acumen, focusing on delivering exceptional customer service while mentoring service plumbing teams. You will oversee complex installations and ensure that every project meets the highest standards of quality and customer satisfaction.

Requirements

• 5-6 years in residential plumbing service and repair with a strong understanding of plumbing systems and installation procedures.
• Proven experience mentoring or leading teams, especially in sales and project management.
• Familiarity with NOC/Permitting processes and proficiency with tools like sewer cameras and leak detection devices.
• Strong background in sales, with a focus on high-value plumbing projects.
• Experience using Service Titan or similar CRM tools is a plus.
• Excellent communication and interpersonal skills, with a customer-first attitude.
• Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.
• Understanding of plumbing codes, regulations, and permitting processes.
• Ability to apply independent judgment to solve problems and deliver effective results.

Nice To Haves

• Experience with CRM software
• Bachelor's degree in a related field
• Project management experience
• Leadership experience in a plumbing context

Responsibilities

• Manage high-value leads generated by service technicians, focusing on large-scale plumbing projects.
• Utilize proven sales strategies to effectively close deals and meet or exceed sales targets.
• Design and refine sales strategies specific to project types and customer needs.
• Provide coaching and on-the-job training to service plumbers, ensuring they meet company standards.
• Participate in ride-alongs to assess skills and provide real-time feedback to technicians.
• Oversee plumbing projects from initial assessment to completion, ensuring quality and efficiency.
• Ensure timely procurement of materials and equipment for each job.
• Conduct site visits to monitor project progress and address issues as they arise.
• Follow up with customers after each project to ensure satisfaction and address any concerns.
• Foster strong relationships with clients to maintain their trust and loyalty.
• Consistently meet or surpass performance goals, including closing rates and average ticket size.

Benefits

• Fuel card
• Health savings account
• Paid holidays
• Health insurance
• Dental insurance
• Paid time off
• On-the-job training
• Vision insurance
• 401(k) matching
• Employee discount
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Specialty Trade Contractors
• Education Level: Bachelor's degree