Residential Overhead Door Service Manager

Dixie Electric, Plumbing, Air and Doors•Opelika, AL

About The Position

Do you want to work for a company with excellent benefits and work for a company that values your work-life balance? Since 1908, our family-owned business has earned a reputation for quality work and unmatched customer focus. We are growing and looking for a full-time Residential Electrical Service Manager with integrity and professionalism to join our team. Residential Service Manager Description: The Residential Service Manager is responsible for management activities, including establishing department development plans for installation, service, and maintenance. Also responsible for following and enforcing policies and procedures to ensure the company fulfills its contractual obligations for service repair, installations, and maintenance in accordance with profit objectives and directives. Who You are: You have great communication and strong leadership skills. You can multi-task in a fast-paced work environment You work well with a team. You have excellent work ethic and leadership skills. What You will be responsible for: Supervise and lead Residential Overhead Door Service Technicians and Installation Crews Directly responsible for recruiting, interviewing, training, managing, and evaluating field technicians Conduct ride-alongs with technicians and provide feedback Ensure all repairs and installs are completed to the highest quality standards and if necessary, all permits are obtained Communicate and monitor goals Manage workload and schedules to best utilize manpower and maximizes profits Ensure technicians are being dispatched effectively Assist technicians with issues while in the field Facilitate weekly meetings Resolve customer issues or concerns to ensure complete satisfaction Ensure all department operations are carried out in compliance with local, state, federal, and company requirements Ensure all team members comply with OSHA safety standards. Promote and ensure a safety culture Provide feedback to managers regarding market trends, revenue opportunities, customer issues, and all issues relevant to the business Manage and stay within departmental budget Achieve budgeted gross margin Meet or exceed all company goals Maximize lead opportunities, retain, and grow Maintenance Membership clients. Manage inventory, equipment, and service fleet Review, approve new products and services Perform clerical duties associated with, but not limited to, field technician paperwork, personnel evaluations, and expense reports Carry out additional duties as assigned Obey and teach the company Code of Ethics Team Rules and Team Philosophy. One-third of your time should be spent recruiting the right Team Members, one-third of your time should be spent training those team members, and then the last one-third should be spent supervising, administrating, and motivating your team. Manage your time in these proportions and you will be a successful Overhead Door Service Manager.

Requirements

At least 5 years in a leadership experience preferred
Computer skills, specifically the ability to use Microsoft Outlook, Word, Excel, PowerPoint
Valid driver’s license
Ability to work well in a team environment
Strong written and verbal communication skills
Ability to establish priories and get results
Ability to multi-task in fast-paced work environment
Ability to pass a drug test, physical fitness test, driving record check, and background check.
Authorized to work in the United States.
Passion for helping others. Present a professional, positive, and helpful attitude at all times.

Nice To Haves

Knowledge of current residential code requirements preferred
Understanding of accounting and finance as it relates to the service industry preferred

Responsibilities

Supervise and lead Residential Overhead Door Service Technicians and Installation Crews
Directly responsible for recruiting, interviewing, training, managing, and evaluating field technicians
Conduct ride-alongs with technicians and provide feedback
Ensure all repairs and installs are completed to the highest quality standards and if necessary, all permits are obtained
Communicate and monitor goals
Manage workload and schedules to best utilize manpower and maximizes profits
Ensure technicians are being dispatched effectively
Assist technicians with issues while in the field
Facilitate weekly meetings
Resolve customer issues or concerns to ensure complete satisfaction
Ensure all department operations are carried out in compliance with local, state, federal, and company requirements
Ensure all team members comply with OSHA safety standards.
Promote and ensure a safety culture
Provide feedback to managers regarding market trends, revenue opportunities, customer issues, and all issues relevant to the business
Manage and stay within departmental budget
Achieve budgeted gross margin
Meet or exceed all company goals
Maximize lead opportunities, retain, and grow Maintenance Membership clients.
Manage inventory, equipment, and service fleet
Review, approve new products and services
Perform clerical duties associated with, but not limited to, field technician paperwork, personnel evaluations, and expense reports
Carry out additional duties as assigned
Obey and teach the company Code of Ethics Team Rules and Team Philosophy.