Residential Manager
About The Position
The Residential Manager at TLC is responsible for supporting the overall operation and coordination of assigned residential programs for individuals with intellectual and developmental disabilities (IDD). This role ensures that services are delivered in accordance with TLC’s mission, values, and applicable regulatory requirements. The Residential Manager provides guidance and oversight to Direct Support Professionals (DSPs) and Lead DSPs, helping to maintain a positive, person-centered environment. Key responsibilities include staff scheduling, training support, performance monitoring, and assisting with professional development. This role also assists with maintaining accurate documentation, supporting quality assurance efforts, and ensuring a consistent standard of care. In the absence of a Lead Direct Support Professional, the Residential Manager may take on additional responsibilities such as medical coordination, on-call coverage, and general program oversight. This position plays a vital role in supporting individuals to live fulfilling, self-directed lives while maintaining a high standard of care and regulatory compliance within TLC's residential services.
Requirements
- A high school diploma or GED is required.
- A minimum of 5 years' experience in the IDD field, including 2 years in management or supervisory role is preferred.
- Must be willing to complete the Front Line Supervisor NADSP Training within 1 year of hire.
- Eighteen years of age or older
- Valid Driver’s license for at least 3 years and ability to travel between assigned sites
- Certification from a licensed independent practitioner that the person is free of contagious disease.
- Must be able to lift and move up to 50 lbs independently to assist with daily living activities (e.g., bathing, groceries, physical support, wheelchair assistance).
- Frequently required to: stand, sit, walk, bend, twist, reach, lift, and carry items as described above.
- Constantly required to communicate verbally and non-verbally, and to have adequate hearing, taste, and smell abilities.
Nice To Haves
- Post Secondary Education in the field of human services is preferred.
- Demonstrated ability to lead and build effective teams.
- Strong organizational and communication skills.
Responsibilities
- Staff Management
- Program Oversight
- Medical Oversight
- Quality & Incident Management
- Communication & Documentation
- On-Call Responsibilities
- Manage time effectively across multiple programs
- Lead and build effective teams
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
