Residential Manager Provisional FY 25-26 #50

Alternative Services Connecticut•Glastonbury, CT

About The Position

The position of Residential Manager is responsible for the management of all program services and operations. Principal areas of supervision include: personnel, policy and procedure, program development, fiscal management and consumer services.

Requirements

Minimum possession of a Bachelor's degree and two years management experience and a minimum two years direct care experience in the area of developmental disabilities or of dually diagnosed.
Educational requirement may be substituted with experience on a year for year basis.
Demonstrated administrative knowledge and skills in fiscal, personnel, managerial and operational process necessary for the general supervision of specialized residential care facilities.
Ability to demonstrate effective leadership evident by excellent role modeling.
Valid drivers license and the ability to be insured by our insurance company throughout employment.
Individual may be required to travel in the course of their daily work using the Agency vehicle or their own vehicle.
Must have exemplary interpersonal skills as deals with variety of external and internal levels of personnel.
The ability to obtain and maintain certifications in CPR, First Aid, PMT and DDS State Medication Administration.
The ability to lift up to 75 pounds, transfer and physically intervene with individuals as required.

Responsibilities

Works vacant shifts if unable to find coverage and shares on-call coverage with Assistant Residential Manager bi-weekly.
Conducts subordinate's performance appraisals.
Supervises residential personnel in accordance with ASI policy and procedure, Union contract, DDS regulations, procedures and federal and state laws.
Completes disciplinary and/or commendations for staff as necessary.
Hires in cooperation with supervisor and the Human Resources Administrator and ensures accurate and complete personnel information as needed.
Conducts interviews and makes recommendations.
Prepares bi-weekly payroll.
Works with supervisor and the Behaviorist to ensure there are proper staffing levels in the home.
Ensures staff notification and attendance of relevant trainings and completes any corrective actions.
Manages all house and consumer finances in accordance with ASI policy and procedures and DDS regulations.
Ensures timely and accurate implementation and documentation of emergency procedures, preventive maintenance and vehicle maintenance/mileage, which is submitted to the Program Coordinator monthly.
Chairs monthly staff meetings with input from subordinates and ensure accurate minutes are taken and reviewed by the Program Coordinator.
In cooperation with supervisor and support team ensures the timely completion of the homes Plan of Correction.
Works closely with the Program Coordinator and Clinical team to ensure the home is ready for licensing and QSR inspections.
Ensures that documentation is completed timely and accurately.
Exhibits and encourages positive relationships between staff and outside Agencies, and internal personnel.
Ensures a habilitative environment in which active treatment, respect and dignity for consumers are evident.
Reports all incidents in accordance with policy and state regulations, ensures correct completion of incident reports and necessary follow-up occurs.
Overseas the implementation of all programmatic issues through direct observation.
Serves as a member of the interdisciplinary team and attends all meetings as such.
Assures the presence and/or accurate and timely completion of all necessary reports/assessments for the IP and for the team review.
Coordinates consumer specific training with clinical personnel and ensures staff attendance and completes any corrective action.
Works cooperatively with clinical personnel in order to meet individual's habilitative needs.
Conducts regular audits on each consumer's program book, case book and medical book to ensure that necessary information is present and follow through occurred.
Reviews and approves all staff duties and consumer paperwork in a timely and accurate fashion.
Participates in developing plans to meet the needs of the consumer and the home and in carrying out those plans.
Acts as an advocate and appropriate role model for consumers, and to treat individuals with respect and dignity.
Distributes all medications according to each consumer's medication schedule and DDS Medication Certification guidelines and Agency policies.
Assist in supervising and safely transporting consumers to community activities, day programs, social events, doctor's appointments, etc.
Know and follow emergency home procedures for fire, hurricanes, power outages, accidents or other serious incidents affecting residents.
Maintain safety, appearance and cleanliness of home.
Conduct sanitation and safety inspections of all internal and external areas of equipment/house.
Make minor repairs and/or alerts supervisor to potential major problems.
Maintain a professional attitude with co-workers, management, outside agencies, etc.
Responsible to know individual's location at all times and has knowledge of and implements all Agency policies and procedures governing Agency operations including: Medication administration policies, key control, following consumer's IP, evacuation and emergency procedures, etc, compliance with licensing regulations, and DDS contracts.
Alert appropriate personnel immediately regarding problems or unusual occurrences.
Complete incident reports pertaining to individuals and/or workers compensation in a timely and accurate manner.
To implement and adhere to all policies, procedures, and/or legal and program commitments to consumers as required by the Connecticut DDS, ASI and other state agencies and federal agencies.
Monitors program and staff compliance.
Ensures consumer programs are being adhered to.
Assist guardians, parents and other people in understanding and working towards implementing normalization/person-centered-planning principles in contact with consumer.
Report and immediately respond to any violation of individuals' rights directly to the Executive Director or designee.
Conducts investigations as directed by the Executive Director or designee.
Attend in-service training, seminars or other opportunities for professional development as made available by the Agency.
Provide training for Agency personnel as required.
Orientates and trains staff.
Actively participates in staff meeting, trainings, etc.
May be required to become a certified instructor (i.e., CPR, First Aid, PMT etc).
Has thorough working knowledge of Agency polices and procedures.
Other duties as assigned by the Program Coordinator, or from the upper management team.