Residential Maintenance Technician

David S Brown Enterprises LTD • Owings Mills, MD

3d

About The Position

To work in accordance with established procedures and/or specific instruction from Service Supervisor. Responsible for the completion of non-technical routine resident service related work, preparation of turnover units, and maintenance projects. Performs work in the areas of general carpentry, plumbing, electrical, and HVAC. Responsible for maintaining company equipment, inventory, vehicles, and workshop.

Requirements

• Minimum 5 years of hands on experience in HVAC (advance troubleshooting, major component repair and replacement), electrical systems (24V-240V), and plumbing, including pope repairs up to 3" in copper and plastic, and operation of K-50 and K-1500 drain machines.
• Strong working knowledge of residential appliances, including washers/dryers, refrigerators, stoves, dishwashers , and microwaves, with the ability to diagnose issues and complete repairs efficiently.
• Minimum 5 years experience
• Strong commitment to company goals and values
• Perform the tasks assigned in an orderly and timely manner
• Friendly and positive attitude
• Must have ability to use shop mathematics, interpret complicated drawings or follow detailed and complex specifications; may need to use several precision measuring instruments, operate general purpose machines, or know assembly of one or more classes of machines or machinery
• Possess and continually improve the technical skills necessary to perform assigned maintenance
• Be committed to the success of each associate as a member of the team
• HVAC
• Electrical, plumbing and appliance experience.
• Customer-centered
• General knowledge of all aspects of maintenance repair and service
• Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
• Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence.
• Must have a valid driver’s license with under 5 points and 4 accidents.
• Requires high school education (or equivalent), plus vocational, career, or related technical studies. Vocational emphasis on plumbing, HVAC, mechanical, and electrical, and have HVAC certification. One year minimum related service experience
• EPA certification for handling refrigerants or in the process of obtaining certification.

Responsibilities

• Completes routine service requests to assure the highest quality customer service satisfaction. Returns completed work order slips, noting supplies and materials used, time to complete the call, and the date of completion
• Prepares turnover units for occupancy, according to management schedule. Completes and returns turnover checklist
• Completes on-call emergency service requests, according to established emergency list. On-call sequence is determined by individual property. Must know location of emergency system controls
• Maintains adequate inventory levels
• Reports any maintenance problems to the supervisor
• Participates in ongoing community maintenance and improvement plans
• If assigned a vehicle, maintains logs on that vehicle. Responsible for proper maintenance of that vehicle and any other equipment assigned
• If a vehicle is not assigned, must have reliable transportation
• Performs general maintenance on interior and exterior of buildings and common areas
• Must know community building names, geographic layout of property, and placement of water main lines, water cutoffs, and sewage clean outs
• Informs supervisor of additional maintenance work that needs to be done to improve/maintain property
• Takes rotating “on-call” responsibility
• Assists in training other members of the Service Team when necessary
• Assists in creating and maintaining an inventory and supply listing (this information should be reviewed on a regular basis with the Property Manager)
• Assists in creating and maintaining a product inventory notebook identifying the different products used in the apartment homes. In addition, this notebook should include warranty information
• Assists in completing move-out inspections when necessary
• Performs miscellaneous service duties. Helps in maintaining shop cleanliness
• Completes service requests and functions related to preparing the apartment home for occupancy. This includes, but is not limited to preparing, painting, cleaning, and carpet shampooing
• Completes as deemed appropriate by the Property Manager and Service Manager, service requests and preventative maintenance services for residents and property
• Participates in the on-call scheduling for the on-site Service Team
• Performs snow and ice removal from parking lots and sidewalks
• Mold awareness
• Attends training seminars, trade conventions and meetings deemed necessary and beneficial
• Reports maintenance progress to Property Manager on a regular basis
• Obtains and implements all necessary information to comply with local and federal laws (including employment information, OSHA information, Fair Housing, etc.)
• Assists the Service Manager in coordinating all on-site maintenance Service Team’s functions
• Completes service requests and preventative maintenance services for residents and property
• Performs all other duties at the request of the Service Supervisor
• Flexibility in work schedule as determined by regional management may be required periodically to insure adequate staffing

Benefits

• Work-life balance with 10+ days of paid vacation, paid sick leave, and a paid day off for your birthday
• 9 paid company holidays
• 401(k) retirement plan with a 50% company match up to 8%
• Comprehensive medical, dental, and vision insurance with employer contributions
• 15% apartment rental discount for eligible employees
• Tuition reimbursement for undergraduate, graduate courses, certifications, and seminars
• Employer-paid benefits, including: Term Life & AD&D Insurance Short-Term Disability Wellness Program & gym membership
• For Residential Maintenance Team Members: Free apartment (up to 2-bedroom) $150 monthly BGE utility contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED