Residential Loan Servicing Representative - Clearfield, PA

Mid Penn Bank • Clearfield, PA

132d

About The Position

A great banking experience starts with a great team! Mid Penn Bank is actively seeking a Residential Loan Servicing Representative in Clearfield, PA. We believe that our ongoing success depends upon a skilled, satisfied, and valued work force. As a member of our team, you can expect opportunities to develop your skills to help you excel in your role and achieve your professional career goals. We offer a comprehensive range of flexible benefits to support your personal and financial well-being.

Requirements

• A high school diploma or equivalent.
• A minimum of one (1) year related experience required.
• Familiarity with various types of loans preferred.
• Banking experience and/or knowledge of residential loans strongly preferred.

Responsibilities

• Performs loan maintenance changes to the core system in accordance with current maintenance procedures as needed.
• Processes address changes, in accordance with current address change procedures.
• Adds, and maintains, AFT and ACH loan payment information in the core system.
• Completes billing maintenance and creates manual billing notices.
• Responds to internal and external customer inquiries via phone and the ticketing system.
• Reviews new notes audit report for accurate escrow boarding.
• Produces disbursement checks for escrow excesses/refunds.
• Remits daily/monthly reporting and funds to Freddie Mac, Fannie Mae & Federal Home Loan Bank.
• Reconciles secondary market serviced loan portfolio accounts.
• Processes money wire to Federal Home Loan Bank.
• Reports active/delinquent status updates to USDA; remits USDA servicing fees.
• Requests paid serviced loan documents from the third-party document custodian.
• Reviews daily transaction exception reports and makes appropriate corrections.
• Prepares and processes loan payments.
• Processes incoming hazard and flood insurance correspondence.
• Completes work with exceptional accuracy and attention to detail.
• Responds to inquiries relating to his/her particular area, or to requests from customers, other personnel, etc., within given time frames and within established policy.
• Handles direct communications, both written and verbal, with customers and other parties.
• Handles customer telephone calls.
• Completes account research and makes appropriate corrections, including payment adjustments.
• Performs Branch Capture end of day processing.
• Performs duties of other Loan Servicing personnel as needed.
• Ensures work tasks and activities are completed in compliance with company policies and industry regulations.
• Maintains confidentiality of customer information.
• Plays an active role in protecting the organization and its customers against fraud by incorporating risk awareness and prevention into daily responsibilities.
• Regular and predictable attendance is required.

Benefits

• Medical plans with prescription drug coverage.
• Flexible spending account.
• Dental and vision insurance.
• Life insurance.
• 401(k) program with employer match.
• Employee stock purchase plan.
• Paid time off.
• Paid holidays.
• Disability insurance coverage.
• Parental leave.
• Employee assistance program.
• Tuition reimbursement.
• Mentorship programs.
• Individualized development and career counseling.
• Participation in Mid Penn University courses and development programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees