Residential Living Counselor

Messiah Lifeways • Mechanicsburg, PA

12d

About The Position

The Residential Living Counselor supports Messiah Lifeways’ mission by achieving residential living occupancy goals while delivering a warm, professional, and highly personalized experience for prospective residents and their families. This role coordinates admissions and move-ins, manages reservations and documentation, provides tours and consultations, and partners closely with internal teams to ensure a smooth transition into residential living. To be successful in this role, you’ll need to have knowledge of/experience in the following: Team Oriented – strong teamwork skills with the ability to collaborate effectively with supervisors and colleagues Strong Organizational Skills - Ability to manage multiple prospects and task simultaneously Customer Service: Friendly, professional, and service-oriented demeanor Resident Sensitivity: Demonstrates sensitivity and responsiveness to the needs of residents

Requirements

• Minimum of two (2) years of relevant experience in sales, admissions, senior living, healthcare, or a related environment
• Demonstrated ability to discuss placement options and work with referral sources

Nice To Haves

• Bachelor’s degree in marketing, sales, senior care, geriatrics, or a related field (preferred, but not required)

Responsibilities

• Serve as a primary point of contact for prospective residential living residents, providing tours, interviews, and information about Messiah Lifeways services and communities
• Manage reservations for residential living apartments and cottages, including agreements and contract execution
• Coordinate the admissions and move-in process for new residents and internal transfers, ensuring accurate and complete social and financial documentation
• Maintain accurate records related to admissions, discharges, transfers, and room changes within the CRM database
• Assist residents with selections related to finishes or upgrades
• Conduct annual competitive market analysis and provide recommendations and trend insights to leadership

What This Job Offers

• Job Type: Full-time