Residential Leasing Coordinator

Bedrock Management Services • Detroit, MI

265d

About The Position

The Residential Leasing Coordinator is the first line of contact with Bedrock's prospective residents for a portfolio of multi-family residential properties in Downtown Detroit. They are responsible for providing exemplary customer service, making sure that all prospect inquiries are responded to within one hour of initial inquiry. The role will support prospective tenants inquiring through all lead generation systems to provide courteous, prompt, and efficient service to all prospects, residents, and stakeholders. They provide the initial response and intake of prospective resident information. The Residential Leasing Coordinator owns the prospect pipeline, assigns prospects to a Leasing Associate and schedules property leasing tours. The Residential Leasing Coordinator reports to the Senior Director, Residential Property Management.

Requirements

• Experience in leasing & sales, preferably in residential property management.
• Associate degree or equivalent industry experience (preferred).
• Experience with Yardi or similar property management and sales lead tracking software (preferred).
• Outstanding communication skills and an approachable, helpful demeanor.
• Excellent written and verbal communication skills and relationship building skills.
• Ability to work independently and handle multiple projects and tasks.
• Customer service focused and able to respond timely and appropriately to all prospect inquiries.
• Valid driver's license.

Nice To Haves

• Experience with MS Office suite (Excel, Outlook, and Word).
• Ability to organize and prioritize a busy workload, work well under pressure and switch gears quickly.

Responsibilities

• Consistently demonstrate a genuine ‘spirit to serve' to all prospects, residents, and stakeholders.
• Respond with a sense of urgency to all live phone inquiries and internet prospective resident leads.
• Have the appropriate knowledge and passion for Detroit to assist in promoting our thriving urban environment to potential tenants.
• Keep accurate leasing activity, availability, and occupancy records and update appropriate reports daily in our CRM system.
• Ensure adherence to all housing program compliance matters to include resident selection criteria, accurate waitlist management, income eligibility and recertification for applicable communities.
• Create thorough guest cards in Rent Café CRM that identify the preferences, needs, and qualification status of all prospects.
• Assist in pre-qualifying of Low-Income Housing Tax Credit (LIHTC) and Affordable applications.
• Comply with federal and state Fair Housing laws.
• Prepare, stock, and distribute leasing materials to Leasing Associates for tours and events.
• Assist with touring prospective residents and community members through residential projects/buildings while communicating all the features and benefits of the building or community and surrounding neighborhood.
• Assist with administration of resident leases in compliance with lease provisions and landlord tenant best practices.
• Work closely with Bedrock Experience in relation to resident experience events to support the planning and execution of special events for residents.
• All other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Real Estate
• Education Level: Associate degree