Residential Installer

Pavlov Media Inc•Kankakee, IL

57d•$20 - $28•Onsite

About The Position

At Pavlov Media, we’re on a mission to create something extraordinary. We’re passionate about delivering a far superior internet experience to the communities we serve, powered by cutting-edge fiber technology. But it’s not just about speed and reliability—at Pavlov, we see our role as an opportunity to bring people closer together. Through the services we provide, we connect more than just devices; we help foster connections that strengthen communities, businesses, and enrich lives. If you’re looking to be part of a team that’s making a real impact, Pavlov Media is the place for you. This is an onsite position located in Kankakee, Illinois The FTTX Installer is responsible for the installation, support, and troubleshooting of fiber equipment and LVC in both commercial and residential buildings along Pavlov Media’s fiber backbone. This role also includes the installation of fiber enclosures.

Requirements

1-2 years of experience in LVC and/or fiber installations.
1-2 years of troubleshooting experience with networking issues.
Knowledge of grounding techniques, Cat5, fiber optics, and LAN/WAN networks.
Ability to stand for extended periods and lift up to 75 pounds.
Experience using hand tools.
Valid driver’s license and ability to pass a drug test.
Must be able to travel up to 80% locally with same-day travel, and up to 10% for overnight travel.

Nice To Haves

“Customer First” service-oriented approach.
Professional communication, appearance, and demeanor.
Strong time-management, prioritization, and multitasking abilities.
Reliable and responsible team player.
Solid problem-solving skills with the ability to adapt quickly to changing processes, procedures, and priorities.
Proficiency in LVC and fiber optic installations in both commercial and residential settings.
Ability to mechanically or fusion splice fiber optic cables.
Aptitude for interpreting, maintaining, and creating fiber optic splice maps.
Proven ability to troubleshoot connectivity issues.
Ability to assemble fiber enclosures and cans, and fasten them securely to building structures.
Strong understanding of networking devices and wireless access points.

Responsibilities

Maintain a customer-first approach to ensure exceptional customer satisfaction.
Travel to assigned sites to complete work orders as needed.
Consistently share information and feedback with internal teams.
Handle calls, emails, and work orders from Pavlov Media HQ.
Demonstrate effective troubleshooting skills and apply them as necessary.
Read and understand network diagrams and technical manuals.
Communicate with homeowners regarding installation preferences and address any concerns.
Ensure network quality meets Pavlov Media's high standards.
Install CCG fiber in residential homes from underground vaults.
All other duties as assigned.