Residential Installation & Service Technician

About the position

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Responsibilities

• Performs installations and changes of service, while adhering to company procedures and safe work practices, National Electric Code (NEC) and National Electric Safety Code (NESC) requirements and local ordinances.
• Performs service calls and troubleshoots the drop from the tap to the customer's equipment.
• Assesses and designs basic home networks using appropriate technology based on customer needs.
• Completes associated record keeping in a timely manner.
• Determines acceptability of service by reviewing and confirming quality of service.
• In support of Wi-Fi installation and trouble calls, determines appropriate placement of devices and design of Wi-Fi network.
• Communicates, engages and provides customer with education on products and services.
• Cleans, maintains and stocks vehicle and equipment.
• Reconciles with warehouse regarding issued customer premise equipment.
• Properly operates and maintains installation tools, technology and equipment.
• Demonstrates the ability to navigate digital tools including work order management and digital diagnostics.
• Obtains and maintains appropriate licensing and/or background checks.
• Uses sound judgment in decision-making and problem-solving.
• Performs jobs from high places including climbing poles and roofs.
• Manipulates objects such as pens, keyboard, mouse, connectors, fasteners, wire and uses hand tools.
• Lifts and carries loads of 70 lbs. or more, works in confined spaces and performs work near power lines.
• Drives company vehicle during performance of duties in a safe manner.
• Effectively communicates with customers and co-workers.
• Completes required training and pass certification tests within specified timeframe.
• Works in various weather conditions.
• Meets or exceeds established goals and performance metrics.
• Regular, consistent and punctual attendance.

Requirements

• High School Diploma / GED.
• Ability to lift and carry loads of 70 lbs. or more.
• Valid driver's license.
• Ability to work in various weather conditions.
• Ability to perform jobs from high places including climbing poles and roofs.

Nice-to-haves

• Experience in broadband installation and troubleshooting.
• Technical knowledge in home networking and Wi-Fi technologies.
• Strong communication and customer service skills.

Benefits

• Compensation: $18.20/hr + Quarterly Bonuses & Paid Training.
• Comprehensive Benefits package effective Day 1, including Health, Dental, Vision.
• Highly Discounted Cable Services.
• 21 paid days off + 8 Company observed holidays.