Residential Install Manager

Del-Air Heating Air Conditioning & Refrigeration • Orlando, FL

271d • $75,000 - $80,000

About The Position

DEL-AIR Heating, Air Conditioning, and Refrigeration, Inc. is a growing industry leader with seven locations serving Central Florida - Clermont, Davenport, Tampa, Jacksonville, Melbourne, Sanford (headquarters), and Sarasota. This role directs and coordinates all activities of retail, commercial and retrofit installation of HVAC equipment and provides levels of customer service and satisfaction.

Requirements

• High school diploma or equivalent required.
• Minimum of 5 years of experience in the HVAC trade.
• Prior experience in a management role, preferred.
• Computer literate with expert knowledge in MS Office Suite - Word, Excel & Outlook specifically.
• Outstanding communication and customer service skills.
• Eligible to legally work in the United States.
• Always obtain a valid driver's license and able to meet FCCI auto guidelines to operate a company-owned vehicle.
• Be at least 18 years of age.
• Ability to thrive in a team environment.

Nice To Haves

• Ability to speak Spanish, preferred but not required.

Responsibilities

• Plans, develops with staff, and implements services and activities by which Company policies and goals are achieved.
• Reviews work performed by installation staff with customers on job site to determine satisfaction.
• Coordinates activities of Department such as verification of equipment and materials needs, scheduling, installation, billing, and customer satisfaction to effect operational efficiency, productivity, and economy.
• Analyzes Departmental performance as indicated by Operational and Financial Reports to identify areas in which performance targets are not being realized and formulate implementation strategies for improvement.
• Reports to Director of Operations on elements of activities being performed in Department or being experienced in association with other Departments such as sales by which targets are/ are not being realized including use of resources, procedures, accuracy of pricing and billing.
• Resolves customer complaints regarding equipment, supplies and services.
• Responsible for maintaining a safe workplace and ensuring that safety is the highest priority in the workplace.
• Responsible for special projects as requested by management and other duties/ responsibilities as assigned to meet the ongoing needs of the organization.
• Ensure compliance with all Del-Air policies and procedures.

Benefits

• Opportunities for career growth and advancement
• Competitive wages & Bonus Incentive Plan
• Company Paid Life Insurance
• Company Paid Telehealth Program - MDLIVE
• Medical, Dental, and Vision Plans
• Supplemental Benefit Plans (Disability, Accident, Critical Illness, etc.)
• Paid time off (PTO) / Paid holidays
• 401K Retirement Plan - Match
• Corporate Wellness & Safety Programs
• Referral Incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Specialty Trade Contractors
• Education Level: High school or GED