Residential Inside Sales Representative

Midcontinent•Sioux Falls, SD

12h•Onsite

About The Position

The Inside Sales Representative is the driving force behind helping customers discover the best solutions for their needs. By leveraging value-based selling techniques, they will identify and recommend the right products and services, ensuring customer satisfaction and driving revenue growth. Their proactive approach to outbound calling and follow-ups will create new sales opportunities, while their collaboration with internal and external teams will guarantee an exceptional customer experience.

Requirements

High school diploma or equivalent (GED).
Basic typing, email and computer skills.
Proficient at using technology including the internet and applications.
Exceptional communication skills, both verbal and written.
Ability to adapt and excel in a fast-paced work environment.
Ability to meet and exceed quota or goals.
Self-driven and motivated to proactively complete outbound sales.

Nice To Haves

At least 1 year of previous sales or relevant customer service/sales experience.

Responsibilities

Service incoming and outbound calls from residential customers inquiring about Midco products and services.
Identify the right products and services for customers through value based selling techniques.
Sell/upsell Midco products and services to new and existing customers.
Perform proactive outbound calling associated with sales and marketing campaigns.
Develop sales opportunities by researching and identifying potential customers; soliciting new customers; building rapport; providing technical information and explanations; and preparing quotations.
Develop revenue by checking customer's buying history, suggesting related and new items, and explaining technical features.
Accurately record customer transactions, establish accounts for new customers, and complete all necessary requirements for installs, service changes, repairs, and all other customer transactions.
Follow up with leads and contacts in a timely fashion.
Exceed organizational goals for revenue, upselling, and add-on selling.
Refer leads as appropriate to B2B, Enterprise, and Advertising sales teams.
Work closely with the internal team members and external Sales and Service teams to ensure an exceptional customer experience.
Communicate effectively and professionally in all forms of communication with internal and external customers.
Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
Ensure customer privacy by adhering to Midco’s privacy guidelines while actively following Midco policies and procedures.
Maintain reliable and predictable attendance as required by the position.
Perform other duties as assigned.