Residential HVAC Service Technician - Sign on Bonus up to $5000! - Relocation Assistance Available!
About The Position
Jones Services - HVAC Service Technician - Sign-on bonus up to $5,000! Interested in relocating? We provide relocation assistance up to $5,000 for experienced Service Techs! We offer Industry leading compensation! The "Average" total pay for our technicians in 2023 was $85k-$125K. Our top technicians made $150k-$200k in 2023 and so can you! NO ON-CALL Responsibilities! Jones Services is Hudson Valley's premiere employer within the HVAC, Plumbing, and Electrical industry. Our focus on providing a best-in-class workplace and world-class service has opened the need for an HVAC Service Technician to join our team! Whether you are a seasoned veteran or a novice; if you have a “can-do” spirit and a drive to succeed we want you to come grow with us! Why Jones Services? We feel a deep personal responsibility to our employees . We seek to create and maintain an environment where every employee is provided the opportunity to develop his or her maximum potential , a warm and friendly work environment and career opportunities. If you possess that special combination of mechanical skills, a desire to learn and enjoy helping homeowners , Jones Services is where you want to be. When we hire, it’s not only experience that we look for. If you’ve got the right attitude, ambition, and desire to excel in the trades, we’ll ensure that you get the proper training to succeed. We demonstrate this commitment every day, it’s our investment in employee growth that makes Jones Services a premier place to work. In exchange for your skillset and commitment, we offer: - Company vehicle, gas card, cell phone, and tablet - 401(k) with Company Match - High-quality, Affordable Medical, Dental, and Vision Insurance - Health Savings Account with company contributions - Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance - Paid Holidays - Paid Time Off (PTO) - Parental Leave - Tuition reimbursement - Special deals/Discounts on a variety of services and entertainment - Tool account - Safety shoe reimbursement - Family & friends discounts on services - Yearly Performance Reviews As a Residential HVAC Service Technician at Jones Services, you will play a crucial role in maintaining and servicing HVAC systems for our residential clients. Your technical expertise, commitment to excellence, and customer-focused approach will contribute to our mission of providing unparalleled comfort and energy efficiency to our customers' homes.
Responsibilities
- Provide clear explanations and educate customers about their HVAC systems, offering preventive maintenance tips and energy-saving recommendations.
- Maintain customer satisfaction rate through post-service surveys and feedback.
- Strive to exceed customer expectations and resolve any concerns promptly.
- Achieve a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call.
- Respond to service requests within Jones Services' defined time frame.
- Diagnose and troubleshoot HVAC equipment issues, recommending appropriate solutions and discussing options with customers.
- Consistently meet or exceed monthly service revenue targets, contributing to the company's financial growth and success.
- Identify opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visits.
- Successfully enroll customers in Jones Services' service agreements, promoting long-term customer relationships and recurring revenue.
- Maintain a high level of productivity by efficiently managing work orders, minimizing downtime, and maximizing billable hours.
- Perform routine maintenance, inspections, and repairs on residential HVAC systems to ensure optimal performance and efficiency.
- Demonstrate continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices.
- Keep track of service vehicle inventory and parts stock, ensuring accuracy and minimizing unnecessary expenses due to missing or overstocked items.
- Maintain a perfect safety record by following all safety protocols and guidelines.
- Ensure zero safety incidents or accidents within the performance period.
- Maintain accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform.
- Collaborate effectively with team members, sharing knowledge and assisting colleagues as needed.
- Strive to maintain a positive team dynamic and contribute to a supportive work environment.
- Uphold professional communication and appearance at all times when interacting with customers.
- Maintain a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule.
- Additional Duties as Assigned
Benefits
- Company vehicle, gas card, cell phone, and tablet
- 401(k) with Company Match
- High-quality, Affordable Medical, Dental, and Vision Insurance
- Health Savings Account with company contributions
- Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance
- Paid Holidays
- Paid Time Off (PTO)
- Parental Leave
- Tuition reimbursement
- Special deals/Discounts on a variety of services and entertainment
- Tool account
- Safety shoe reimbursement
- Family & friends discounts on services
- Yearly Performance Reviews
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
