Residential HVAC Service Technician - Veterans Encouraged to Apply!
About The Position
Since 2002, Adam Home Services has been serving customers in Southeastern PA. As the premiere residential service company in Southeastern PA, we’re looking for a highly motivated HVAC Service Technician who can deliver world-class customer service. As an HVAC Service Technician you will work as part of a dynamic and passionate team to demonstrate technical competency and exceed customer expectations by accomplishing the highest quality work, every time. Are you looking for stability , great benefits, advancement opportunities, and a best in class compensation plan that rewards you for your hard work? Come join the Adam Mechanical team and experience what it's like to be a part of a company that also works for YOU . In exchange for your skillset and commitment, we offer: - Company vehicle, gas card, cell phone, and tablet - 401(k) with Company Match - High-quality, Affordable Medical, Dental, and Vision Insurance - Health Savings Account with company contributions - Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance - Paid Holidays - Paid Time Off (PTO) - Parental Leave - Tuition reimbursement - Special deals/Discounts on a variety of services and entertainment - Tool account - Safety shoe reimbursement - Family & friends discounts on services - Yearly Performance Reviews As a Residential HVAC Service Technician at Adam Mechanical, you will play a crucial role in maintaining and servicing HVAC systems for our residential clients. Your technical expertise, commitment to excellence, and customer-focused approach will contribute to our mission of providing unparalleled comfort and energy efficiency to our customers' homes.
Responsibilities
- Provide clear explanations and educate customers about their HVAC systems, offering preventive maintenance tips and energy-saving recommendations.
- Maintain customer satisfaction rate through post-service surveys and feedback.
- Strive to exceed customer expectations and resolve any concerns promptly.
- Achieve a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call.
- Respond to service requests within Adam Mechanical's defined time frame. Timely response ensures customer comfort and builds trust.
- Diagnose and troubleshoot HVAC equipment issues, recommending appropriate solutions and discussing options with customers.
- Consistently meet or exceed monthly service revenue targets, contributing to the company's financial growth and success.
- Identify opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visits.
- Successfully enroll customers in Adam Mechanical's service agreements, promoting long-term customer relationships and recurring revenue.
- Maintain a high level of productivity by efficiently managing work orders, minimizing downtime, and maximizing billable hours.
- Perform routine maintenance, inspections, and repairs on residential HVAC systems to ensure optimal performance and efficiency.
- Demonstrate continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices.
- Keep track of service vehicle inventory and parts stock, ensuring accuracy and minimizing unnecessary expenses due to missing or overstocked items.
- Maintain a perfect safety record by following all safety protocols and guidelines. Ensure zero safety incidents or accidents within the performance period.
- Maintain accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform.
- Collaborate effectively with team members, sharing knowledge and assisting colleagues as needed. Strive to maintain a positive team dynamic and contribute to a supportive work environment.
- Uphold professional communication and appearance at all times when interacting with customers.
- Maintain a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule.
- Additional Duties as Assigned
Benefits
- Company vehicle, gas card, cell phone, and tablet
- 401(k) with Company Match
- High-quality, Affordable Medical, Dental, and Vision Insurance
- Health Savings Account with company contributions
- Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance
- Paid Holidays
- Paid Time Off (PTO)
- Parental Leave
- Tuition reimbursement
- Special deals/Discounts on a variety of services and entertainment
- Tool account
- Safety shoe reimbursement
- Family & friends discounts on services
- Yearly Performance Reviews
- Competitive compensation including a lucrative hourly wage, commission, and bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
