Residential Housing Case Manager

Minnesota Assistance Council for Veterans•Saint Cloud, MN

11h

About The Position

To provide intensive case management services to Veterans and their families who are homeless or at risk of becoming homeless. This position will focus on services for Veterans who are living at MACV housing, as well as those who are referred to MACV from the community. This role includes regular in-home visits to support Veterans with their housing stability planning.

Requirements

Strong communication skills to communicate directly with Veterans and community providers
Strong problem-solving skills and ability to work under tight timeline toward crisis resolution for Veterans seeking assistance in crisis situations
Experience and comfort with entering and managing information within a comprehensive database system
Must be willing and able to travel between sites.
Must be willing to work occasional evenings and weekends as scheduled.
Must be willing to carry a cell phone.

Nice To Haves

College degree in relevant field (social work, human services) or equivalent work experience preferred.
Strong verbal and written communication skills along with strict attention to detail.
Experience working with individuals who are homeless, chemically dependent or have a mental illness desired.
Good presentation skills to small groups.
Works well on a team but can function independently.
Veteran, or knowledge of veteran issues, preferred.
Knowledge of client tracking systems and database background.
Proficiency in Microsoft Word, Outlook and Excel.

Responsibilities

Provide client centered, housing case management services to Veterans enrolled into MACV programs
Conducts client assessments (including financial, personal, and crisis) to identify issues/barriers and create a housing stability plan with the Veteran to address the needs defined by the assessment, with the overarching goal of post housing stability
Develop individualized housing plans with participants based on the assessments and support them with observable, measurable, achievable, and consensual steps to achieve their goals
Perform intake that includes gathering required documentation for admission, referral needs, explanation of program and expectations
Provide mobile case management from a harm-reduction, strength-based model
Provide financial assistance in accordance with program policies and procedures
Develop a discharge plan with participants addressing permanent housing stability, economic stability, emotional stability and self-determination
Attend supervisory, case conferencing, and other meetings as directed
Connecting participants to necessary services by coordinating with other service providers to ensure access, eligibility and follow-through by participant and provider
Conduct ongoing evaluations of the participant’s progress through the plan, reassessment and adjustments to plan
Maintain strong working relationships with community agencies to provide comprehensive services for participants and to stay abreast of current trends and resources available.
Works with other program staff to ensure compliance with grant outcomes
Works with partner agencies to review eligibility and assist with program implementation to include monitoring visits and quality control