Residential Homeless Services Case Worker

Catholic Charities, Diocese of Joliet•Joliet, IL

About The Position

Hours are Sunday-Thursday: 5:00am-2:00pm Catholic Charities, Diocese of Joliet offers 43 paid days off per year, excellent medical benefits, and an employer-sponsored 403b plan that requires no contribution from employee. We prioritize your well-being and financial security. Do you want to use your skills and talents to make a lasting difference in the world? At Catholic Charities Diocese, of Joliet we are mission-driven, focused on positive results for people and believe that people should be treated with dignity and respect. If you feel the same way, we encourage you to join us in making a difference! Discover an extraordinary career opportunity that combines competitive pay with outstanding benefits. Apply now so we can make a lasting impact together! General Responsibilities Hours are Sunday-Thursday: 5:00am-2:00pm Operates as a member of the Community Services Division team Provides outreach to Permanent Supportive Housing (PSH) candidates and daily support and monitoring to existing PSH residents. Coordinate the provision of services and meals to participants, including intake, and crisis intervention in emergency shelter. Provides assistance to Case Manager to support ongoing case management functions. Essential Functions Maintain safety and security of staff, participants, and volunteers by frisking, random locker searches, and monitoring safety. Is aware of emergency procedures with regard (a) to building safety (b) client emergencies and (c) 24-hour coverage in order to respond to emergencies with immediacy while utilizing guidelines. Provide screening, assessment, crisis intervention, referral and linkage such as hospital, police, crisis line, etc. Communicate Daybreak Center policies and regulations to participants through direct communication and consistent compliance with established procedures, including appropriate consequences. Register participants and volunteers. Maintain statistical records, documents, and paperwork as required. Ensures statistical data is tracked correctly on a daily basis. Assist volunteers; provide meals, hospitality, and program assistance. Provide relocation assistance to clients, as needed. Answer incoming calls and record them into Call Point (Service Point- HMIS system) and providing a referral when necessary. Enter accurate documentation into the HMIS system. Work may be assigned in Shelter or Family Shelter programs. Maintain good relations with outside community professionals. Complete daily filing of discharged residential files for Out of County, PADS clients and other residential clients as needed. Assist with discharges of residential clients as needed and directed. Each employee of Daybreak Center shall be held responsible for the items outlined in the Agency policies as well as the Daybreak Center policies and procedures.

Requirements

A high school diploma or equivalent is required for this position. A Bachelor’s degree is preferred with preference in areas of the human services field. All degrees must come from a regionally accredited educational institution which has U.S. Department of Education approval.
A minimum of one (1) year of experience providing direct service in social work, crisis intervention, or counseling is preferred.
Must be at least twenty-one (21) years of age.
Demonstrated capacity to work with individuals/families in crisis situations.
Demonstrated capacity to work with persons from diverse ethnic, racial and social backgrounds.
Ability to relate to individuals in a warm, non-judgmental manner.
Proficiency in the use of Microsoft Office applications including Outlook, Word, and Teams.
Strong verbal and written communications skills. Must be fluent in spoken English so that clients and other service providers can understand the case worker when advocacy services, counseling, direction, etc. are provided.
Passage of complete background clearance and Tuberculosis (TB) Test.
A valid driver’s license, reliable means of transportation and proof of liability insurance is required.

Nice To Haves

A Bachelor’s degree is preferred with preference in areas of the human services field.
A minimum of one (1) year of experience providing direct service in social work, crisis intervention, or counseling is preferred.

Responsibilities

Operates as a member of the Community Services Division team
Provides outreach to Permanent Supportive Housing (PSH) candidates and daily support and monitoring to existing PSH residents.
Coordinate the provision of services and meals to participants, including intake, and crisis intervention in emergency shelter.
Provides assistance to Case Manager to support ongoing case management functions.
Maintain safety and security of staff, participants, and volunteers by frisking, random locker searches, and monitoring safety.
Is aware of emergency procedures with regard (a) to building safety (b) client emergencies and (c) 24-hour coverage in order to respond to emergencies with immediacy while utilizing guidelines.
Provide screening, assessment, crisis intervention, referral and linkage such as hospital, police, crisis line, etc.
Communicate Daybreak Center policies and regulations to participants through direct communication and consistent compliance with established procedures, including appropriate consequences.
Register participants and volunteers. Maintain statistical records, documents, and paperwork as required.
Ensures statistical data is tracked correctly on a daily basis.
Assist volunteers; provide meals, hospitality, and program assistance.
Provide relocation assistance to clients, as needed.
Answer incoming calls and record them into Call Point (Service Point- HMIS system) and providing a referral when necessary.
Enter accurate documentation into the HMIS system.
Work may be assigned in Shelter or Family Shelter programs.
Maintain good relations with outside community professionals.
Complete daily filing of discharged residential files for Out of County, PADS clients and other residential clients as needed.
Assist with discharges of residential clients as needed and directed.
Each employee of Daybreak Center shall be held responsible for the items outlined in the Agency policies as well as the Daybreak Center policies and procedures.