Residential General Manager | One88 Condominiums

Columbia Hospitality•Bellevue, WA

21h•$105,000 - $120,000

About The Position

Columbia Hospitality Residential Services is seeking a hands-on General Manager to lead the team dedicated to delivering exceptional service to our residents daily in Bellevue, Washington at this one of a kind luxury, high-rise community. Our ideal candidate is a trusted leader with prior experience in luxury, residential communities and with a proven track record, building and maintain direct partnerships with the HOA and board of directors. As General Manager, you provide overall direction and leadership for all departments in the property and play a key role in governance, financial stewardship, risk mitigation, and resident trust. Let’s start off with the most important part-what’s in it for you: The Perks Eligibility of perks is dependent upon job status Salary Range: $105,000 to $120,000 DOE Cellphone Allowance Incentive Eligible Commuter/Parking Allowance Get Paid Daily (Make any day payday) Paid Time off & Holiday Pay (Because Balance Matters) Benefits - Medical, Dental, Vision, Disability, 401K HSA/FSA Plans -with employer contribution Values Based Culture (#OMGLIFE) Culture Add (Creating Space for Fresh Perspectives) Referral Bonus (Get Paid to Recruit) Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!) Employee Assistance Program “Columbia Cares” Volunteer Opportunities Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion) Task Force Work Opportunities (Grow your career in idyllic locations across the globe) Online Learning Platform to Help You Grow! Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more) Our Commitment to you: “People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success. Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

Requirements

5-7 years residential or luxury hospitality management experience and/or training; or equivalent combination of education and experience
2+ years of experience managing common-interest communities (condominiums, HOAs) with direct partnerships with board of directors, developers, or ownership groups strongly preferred
Demonstrated experience managing operational budgets and complex building systems.
Proven leadership experience that empowers and inspires team members to meet and exceed standards
Ability to read, write and speak English fluently is required to read, analyze, and interpret common scientific and technical journals, financial reports, and legal document
Ability to respond to common inquires or complaints from residents, regulatory agencies, or members of the business community
Ability to interpret technical instructions, diagrams or blueprints
Must be flexible and able to perform multiple tasks and work in stressful situations.

Responsibilities

Adhering to the annual budgeted expenses
Collaborating with accounting to complete the monthly financial report
Timely review and approval of all association expenses
Responsible for all processes and procedures for routine, preventative and emergency maintenance and repairs of the common area facility, systems and equipment
Ensure that all team members provide residents and guests with exceptional services
Ensure that the building’s physical, mechanical, electrical and plumbing systems are functioning efficiently
Ensure that all required building and system inspections are completed in a timely fashion
Ensure the safety and security of all residents and team members
Ensure the security, cleanliness, preventive maintenance and repair of all engineering department tools, equipment and safety features are in accordance of established procedures and budgets
Effectively manage a team including but not limited to recruiting, training, scheduling, and managing performance of concierge, housekeeping and maintenance professionals
Able to provide open and effective lines of communication and address issues or concerns in a prompt and efficient manner
Reports and addresses unsafe conditions immediately
Provides overall direction, coordination and leadership for all departments in the property
Acts as primary point contact to the Board of Directors, translating board directives into executable operating plans, preparing board-ready financials, reserve planning updates, and risk briefings, managing board dynamics, conflict, and expectations professionally
Direct liaison to all community organizations, city officials, industry associations and public relations entities
Ensures all applicable standards, policies and procedures are fully implemented in all departments
Participates in preparation of the annual operating budget and financial plans which support the overall objectives of the property
Creates and monitors annual operating goals, addressing all the drivers (Financial, Resident, Infrastructure, and Learning and Growth)
Works with department leaders to meet or exceed established budgetary guidelines. Reviews and approves operating expenses. Develops and implements strategies to enhance profitability and revenue generation.
Directs the accurate and on-time preparation, production and distribution of all required reports
Protects and enhances the value of all property assets through appropriate programs in maintenance, security, emergency preparedness, housekeeping and capital improvements
Analyzes resident feedback and discusses findings with department leaders. Institutes changes and upgrades in service as necessary
Promotes the property by building and maintaining an active and visible position in the local community and with industry partners
Provides timely formal assessment of individual team members in alignment with the performance review policy and procedures
Conducts training on job standards and areas of responsibility as needed
Respond to after-hour calls as necessary
Able to work into the evening, nights, weekends and holiday’s as required

Benefits

Cellphone Allowance
Incentive Eligible
Commuter/Parking Allowance
Get Paid Daily (Make any day payday)
Paid Time off & Holiday Pay (Because Balance Matters)
Benefits - Medical, Dental, Vision, Disability, 401K
HSA/FSA Plans -with employer contribution
Values Based Culture (#OMGLIFE)
Culture Add (Creating Space for Fresh Perspectives)
Referral Bonus (Get Paid to Recruit)
Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
Employee Assistance Program
“Columbia Cares” Volunteer Opportunities
Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
Online Learning Platform to Help You Grow!
Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)