Residential Field Sales Supervisor

WOW! Internet, Cable & Phone•Madison Heights, MI

5d•$60,000 - $65,000

About The Position

Join the Front Lines of a Broadband Revolution Are you a natural people connector, energized by face-to-face interaction and driven by meaningful goals? WOW! is looking for an enthusiastic, results-driven Residential Field Sales Supervisor to help power our mission of delivering reliable, high-speed internet where it's needed most. As a part of a bold, broadband-first strategy, you’ll be the face of an internet provider that’s rapidly expanding its footprint and reshaping how communities connect. This is more than a sales management job, this is your chance to be part of something bigger. What you will do: The Supervisor, Residential Field Sales will supervise, train and inspire Residential Field Sales Representatives and 3rd party contractor teams to achieve quota while ensuring the company’s quality and customer service standards are maintained. This role is highly field-focused, spending time working directly alongside the sales team to drive performance, ensure compliance, and foster a high-achieving customer-first culture Why You’ll Thrive Here Compensation: $60,000 - $65,000/year base + uncapped commissions Perks: Performance bonuses, health benefits, 401k+match, PTO, paid holidays, tuition reimbursement, broadband discounts (residing in service area), cell phone and iPad provided, mileage reimbursement, tools, professional uniform, and more! Career Growth: We’re expanding fast, and we invest in our people. Successful sales managers have a path to becoming directors. Supportive Leadership: Your supervisor won’t leave you on your own—they’ll be supporting you, mentoring, motivating, and helping you and your team win. Exciting Culture: Fast-moving. Collaborative. Winning. Our people love what they do, and it shows. Tech That Works: Our broadband first strategy means you’ll be selling a product people want, reliable, high-speed internet with a growing reputation for quality at the best value.

Requirements

Bachelor’s degree (B.S.) from four-year College or university and 3 years of related experience or equivalent combination of education and experience.
3 years of sales leadership experience with a proven track record of achieving results to goals.
3 years’ experience selling products to consumers through a Field Sales channel required
Experience with Microsoft Office, Spotio and ICOMS.
Maintain professional appearance and appropriate behavior; always promote a positive attitude and good employee morale
Must possess excellent communication skills (both verbal and written) with proven ability to communicate effectively with all levels of employees and leadership
Ability to work beyond normal business hours including evenings, weekends and holidays as necessary
Must be able to work in inclement weather
While performing the duties of this job the employee is required to have and maintain a valid driver’s license and driving record that meets the standards of our insurance company
Regularly required to talk and hear
Required to use hands to type, handle objects and paperwork
Required to use close vision and be able to focus

Nice To Haves

Experience working with 3rd party contractors preferred
Experience in developing and delivering field sales training preferred
Demonstrated experience coaching and providing feedback to improve sales performance
Door-to-door selling of our full line of our services to serviceable residential homes and communities
Occasionally lift up to 50 lbs., e.g. boxes of sales and marketing materials, display objects, etc.
Travel to different markets required as needed

Responsibilities

Meet or exceed company established turf management, prospect, closing standards, product sell-in mix and sales quota standards
Assist in the interview/hiring process, coaching, counseling and ongoing performance review process for residential sales, administering discipline consistent with company standards and procedures
Train and monitor sales team on proper sales presentation with new products, pricing and packaging changes, discounts, marketing and other program changes as required
Spend 80% of time in the field actively supporting, training, and monitoring the sales team
Ensure quality of sales with a keen focus on retention and churn management
Perform daily one-on-one field training, participating, observing, and monitoring a residential sales team to meet or exceed daily, weekly, and monthly targets
Develop alignment with Field Ops local leadership teams
Summarize and report current customer sales trends, field conditions, and resource issues
Issue company-approved nodes and review production and disposition
Prepare daily, weekly, and monthly productivity and performance status reports
Review daily installs, reschedules, and cancellations of sales team to monitor quality assurance processes and quality compliance
Meet and exceed EdgeOut Field Sales targets as assigned through the sales and marketing EdgeOut cross-functional team
Lead and coordinate EdgeOut sales activities with the cross functional collaboration with marketing, MDU, construction, and operations teams
Facilitate resolution of customer escalations from sales team with appropriate cross functional team
Maintain company policies and standards concerning the sales order process
Maintain accurate time off records in accordance with company procedures
Other duties as assigned