Residential Field Sales Supervisor

WOW! Internet, Cable & Phone • Potterville, MI

89d • $60,000 - $65,000

About The Position

WOW! is looking for an enthusiastic, results-driven Residential Field Sales Supervisor to help power our mission of delivering reliable, high-speed internet where it's needed most. As a part of a bold, broadband-first strategy, you’ll be the face of an internet provider that’s rapidly expanding its footprint and reshaping how communities connect. This is more than a sales management job, this is your chance to be part of something bigger.

Requirements

• Bachelor’s degree (B.S.) from four-year College or university and 3 years of related experience or equivalent combination of education and experience.
• 3 years of sales leadership experience with a proven track record of achieving results to goals.
• 3 years’ experience selling products to consumers through a Field Sales channel required.
• Experience with Microsoft Office, Spotio and ICOMS.

Nice To Haves

• Experience in direct sales, customer service, or telecommunications is a plus.
• Experience working with 3rd party contractors preferred.
• Experience in developing and delivering field sales training preferred.

Responsibilities

• Supervise, train and inspire Residential Field Sales Representatives and 3rd party contractor teams to achieve quota while ensuring the company’s quality and customer service standards are maintained.
• Spend 80% of time in the field actively supporting, training, and monitoring the sales team.
• Meet or exceed company established turf management, prospect, closing standards, product sell-in mix and sales quota standards.
• Assist in the interview/hiring process, coaching, counseling and ongoing performance review process for residential sales.
• Train and monitor sales team on proper sales presentation with new products, pricing and packaging changes.
• Perform daily one-on-one field training, participating, observing, and monitoring a residential sales team.
• Develop alignment with Field Ops local leadership teams.
• Summarize and report current customer sales trends, field conditions, and resource issues.
• Prepare daily, weekly, and monthly productivity and performance status reports.
• Review daily installs, reschedules, and cancellations of sales team to monitor quality assurance processes.
• Lead and coordinate EdgeOut sales activities with the cross functional collaboration with marketing, MDU, construction, and operations teams.
• Facilitate resolution of customer escalations from sales team with appropriate cross functional team.
• Maintain company policies and standards concerning the sales order process.

Benefits

• Compensation: $60,000 - $65,000/year base + uncapped commissions.
• Performance bonuses.
• Health benefits.
• Stock grant.
• 401k+match.
• PTO and paid holidays.
• Tuition reimbursement.
• Broadband discounts (residing in service area).
• Cell phone and iPad provided.
• Mileage reimbursement.
• Tools and professional uniform.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees