Residential Field Sales Representative- MDU

WOW! Internet, Cable & Phone•Livonia, MI

About The Position

Summary: The Residential FSR-MDU will be responsible for door-to-door selling of our full line of internet, video, and phone services to newly constructed serviceable multi-dwelling units (MDUs) while maintaining and growing set MDU penetration goals in existing contracted properties. This role will be accountable for generating and developing business relationships with building owners and management companies to achieve installation and penetration goals while improving and innovating the customer experience consistent with company standards, practices, and policies.

Requirements

One to three years of professional sales experience is preferred, preferably in the communications or technology industry or equivalent, or an equivalent combination of education and experience
Must be highly organized, flexible, detail-oriented, and able to multitask under pressure
Ability to self-motivate and work independently
Ability to meet external demands, pressures, strict deadlines, and sales objectives
Experience building relationships with internal and external customers
Ability to build and maintain professional client relationships
Ability to articulate and communicate to internal and external customers.
Professional appearance and attitude
Strong verbal, written interpersonal, and listening skills.
Ability to work beyond normal business hours including evenings, weekends, and holidays as necessary
Google Suite
Salesforce
Ability to work beyond normal business hours including evenings up to 9 pm, weekends, and holidays as necessary
Must be able to work in inclement weather
While performing the duties of this job the employee is required to have and maintain a valid driver’s license and driving record that meets the standards of our insurance company
Required to use hands to type, handle objects and paperwork
Regularly required to climb, walk, sit and stand for the majority of the workweek
Required to walk on uneven ground, carry sales materials necessary to perform in home sales, and occasionally lift boxes of sales and marketing materials, display objects, etc.

Responsibilities

Manage and grow customer penetration across an assigned portfolio of multi-dwelling and apartment communities to meet and exceed targets assigned by leadership and existing contracted properties in their portfolio.
Reach monthly installation goals by selling internet and additional services to new residential customers in newly constructed & existing assigned multi-dwelling properties
Establish and maintain relationships with key players i.e Property Managers within MDU properties to drive productivity, retention, and manage churn
Partner with leadership, operations, and marketing teams when action is needed or opportunity is generated
Describe and demonstrate the features, benefits and value of WOW! Internet, Cable and Phone product offerings, services, and billing procedures
Represent WOW! Internet, Cable, and Phone at property events & association meetings
Work with properties to establish a WOW! marketing plan in accordance with Right of Entry Agreements
Meet company- established revenue-generating activity requirements for prospecting including site visits, door knocks, contacts, presentations and sales, closing standards, bundling objectives and sales production standards, with a focus on sell-in revenue drivers
Routinely perform onsite audits of company relationship and services
Complete property surveys and sales reports as required
Demonstrate advanced knowledge of company core values, products, & procedures.
Act as a single resource for sales, product, technical, or customer care issues and proactive follow-up with customers and internal teams for fast resolution.
Perform comprehensive monthly and quarterly customer review meetings to ensure a high level of customer experience.
Other duties as assigned