Residential Energy Advisor

ICF•Columbia, MD

2d•$74,090 - $125,954•Hybrid

About The Position

Energy Analyst Washington-DC Metro / Hybrid Utility Program Services Overview ICF is seeking an Energy Analyst to support our utility program team in Maryland. This role involves working closely with the Program Manager to ensure the successful delivery of residential energy efficiency programs. The Energy Analyst will assist with a variety of tasks, including IT and marketing coordination, incentive invoice processing, client deliverables, customer inquiry resolution, regulatory reporting, budget management, inventory planning, and overall program administration.

Requirements

Strong verbal, written, and interpersonal communication skills
Proficiency in MS Office (Word, Excel, PowerPoint, Outlook)
Ability to work independently in a fast-paced environment while managing multiple deadlines
Analytical and problem-solving skills with attention to detail
Flexibility and adaptability to changing conditions
Ability to lift up to 30 pounds, climb stairs/ladders, and perform physical tasks in varied environments
Bachelor’s degree
3 + years of experience (energy efficiency, administration, or related fields)
Ability to travel up to 15% of the time
Must have a valid driver’s license and successfully pass a Motor Vehicle Records (MVR) check

Nice To Haves

Experience in utility energy efficiency programs, particularly in the residential sector
Relevant certifications (e.g., BPI BA-T/BA-P, RESNET HERS Rater, CEM, Certified Energy Engineer)
Familiarity with energy modeling software and building science principles
Knowledge of residential energy-efficient technologies and applications
Customer service and/or sales experience
Bilingual English/Spanish

Responsibilities

Collaborate with cross-functional teams to ensure timely completion of tasks and achievement of program goals
Monitor regulated performance metrics and assist with adjustments to filed utility plans
Prepare client deliverables such as monthly progress reports, quarterly presentations, and regulatory filings
Maintain tracking tools, spreadsheets, and databases for program performance and reporting
Support stakeholder outreach and program recruitment efforts
Resolve and track customer inquiries and escalations
Process incentive invoices and ensure timely payment submissions
Manage program budgets and assist with financial tracking
Plan and manage inventory for program materials
Conduct residential energy assessments, evaluating building envelopes, mechanical systems, and lighting
Perform quality assurance/quality control inspections on completed residential projects