Residential Dining - Assistant Manager

Penn State University • University Park, IL

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About The Position

Join a team where excellence is the standard and customer service is the heartbeat of every meal. We are seeking a Residential Dining - Assistant Manager to lead operations at our vibrant residential and retail dining locations. In this role, you’ll shape exceptional dining experiences through strong leadership, high-quality food service oversight, and an unwavering commitment to service, safety, and innovation. If you’re passionate about developing people, elevating standards, and driving operational success, we invite you to bring your talent to our team. Food Services Supervisors oversee food service operations at specific residential or retail dining locations. Assigned staff may include full-time, part-time, students, and temporary employees. The supervisor's primary responsibility is creating an environment for excellence in customer service through product and services oversight, effective personnel supervision, regulatory compliance, cost containment, business growth and trend awareness.

Requirements

• Bachelor's Degree
• 3+ years of relevant experience; or an equivalent combination of education and experience accepted

Responsibilities

• Create an environment for excellence in customer service; monitor food preparation; ensure overall quality of product and services offered
• Hire, train, coach, supervise, and evaluate assigned employees; prepare schedules; communicate and enforce standards
• Uphold food quality control procedures; conduct regulatory compliance inspections; assure adherence to university and departmental policies, procedures, and guidelines; report, address, and correct discrepancies
• Address staff, customer, and vendor issues of concern; provide guidance and timely solutions; follow-up as necessary; escalate as required
• Execute environmental stewardship in all operational areas; evaluate, schedule, and oversee equipment and facility maintenance; recommend equipment purchases; participate in facility renovations and upgrade projects as directed
• Analyze budgetary items, containment costs, and business growth opportunities; prepare reports and make recommendations
• Maintain inventory; purchase product and supplies; negotiate prices; resolve quality and quantity issues
• Under management guidance and direction, research, develop, market, and implement new products, menus, recipes, and concepts
• Meet with special event and catering customers; manage, plan, and execute functions to customer satisfaction
• Follow Collective Bargaining Agreement provisions; participate in grievance procedures, hearings, and arbitrations as required
• Participate in departmental and University-wide initiatives and committees; complete special projects and reports as assigned

Benefits

• Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being.
• In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time.
• One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager