Residential Customer Care Specialist

Guardian Protection Services • Warrendale, PA

304d

About The Position

Are you interested in working in a growing industry? Increased demand for smart home security has opened a brand-new opportunity at Guardian for a Customer Care Specialist like you. We provide smart technology, 24/7 professional monitoring, and peace of mind to hundreds of thousands of customers. Our products are installed by experts, monitored by real people, and truly make a difference. We do what we do because of one simple truth: life is better when it's safe.

Requirements

• Call center experience - It's preferred, but not essential if you can demonstrate amazing customer service skills.
• Technology savvy - Know how to navigate computer-based applications, demonstrating an accurate typing speed of 35-words per minute. Experience with Microsoft office.
• Positive Communicators - Enjoy what you do and let the world know it!
• Soft skills competency - Friendly and competent communication style that relays troubleshooting solutions that consistently wins customer loyalty. Independent thinking and multitasker.
• High School Diploma or equivalent.
• Successful completion of a drug test and comprehensive background screen.

Responsibilities

• Provide Guardian customers with a positive experience by efficiently processing calls relating to security products, alarm monitoring services, home automation, associated billing, account inquiries and retention scenarios.
• Provide tier one level technical support, engage and partner with technical support specialists to resolve advanced issues or schedule technician home visits.
• Build excellent client relationships by placing proactive calls to ensure installations and service calls where satisfactory and met expectations.
• Present, promote and upsell products/services to existing and prospective customers.

Benefits

• Attractive compensation package
• Comprehensive benefit package starting day 1
• Opportunity to grow within the company

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED