Residential Counselor - Night Shift

Desc (Downtown Emergency Service Center) • Burien, WA

441d • $63,440 - $70,075

About The Position

The Residential Counselor position at DESC involves managing day-to-day operations at Permanent Supportive Housing Projects, focusing on assisting individuals with severe mental illness and substance use disorders. The role emphasizes building trust with residents and coordinating services to support their daily needs, while ensuring safety and security within the facility.

Requirements

• Basic understanding of homelessness and various characteristics of homeless adult population.
• Ability to communicate and work effectively with staff from various backgrounds.
• Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behaviors.
• Subscription to philosophy of cooperation and continuity across programs and of consideration and respect for clients.

Nice To Haves

• BA degree in social or behavioral science.
• Residential property management experience.
• Experience with the challenges of mental illness and substance use.
• Current Washington State Driver's License, insurable driving record, ability to drive agency van and transport tenants.

Responsibilities

• Interact with residents in the general milieu and common areas.
• Assist clinical staff in the coordination of services to residents; contact residents' outside service providers as necessary.
• Assist clinical staff in engaging residents through creative, resourceful strategies that build trust and confidence.
• Assist clinical staff in the initiation, facilitation and promotion of on-site activities, therapeutic support groups, outings and community meetings.
• Manage all building operations in the absence of other project and clinical staff as assigned.
• Operate all functions in lobby office, including checking visitors in and out, answering telephones and monitoring security systems.
• Maintain safety and security by monitoring all general access areas and enforcing project rules.
• Intervene in crises, respond to emergencies, and initiate action as required, including contact with emergency response systems.
• Write significant events involving residents and building operations activities in a daily log; read log daily.
• Assist with room turnovers, new resident leasing and orientation; rent collection and facilities inspections.
• Respond to resident complaints.
• Work cooperatively with clinical and maintenance staff sited at the project and with visiting providers; refer residents to clinical and other staff as necessary.
• Initiate appropriate response to maintenance requests.
• Participate in staff meetings and trainings.
• Assist with other property management functions as assigned.

Benefits

• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Paid time off
• Employee assistance program
• Retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Funds, Trusts, and Other Financial Vehicles
• Education Level: Bachelor's degree