Kennedy Shelter - Residential Coordinators (All Shifts)

Shelter House•Alexandria, VA

7d•Onsite

About The Position

The Residential Coordinator provides essential 24-hour awake coverage and supervision of 50-bed single shelters. The Residential Coordinator acts as the first point of contact for client needs and support. This position is responsible for crisis intervention, facilities management, ensuring the safe and efficient operation of the front desk and maintaining a positive living environment within the shelter. The residential coordinator will ensure the safety of shelter residents and the property of Shelter House.

Requirements

A high school diploma or GED
2+ years of experience in human services field i.e., mental health, substance abuse, homeless and domestic violence
Ability to build strong working relationships with clients and team members
Strong verbal and written communication skills
Willingness to work evenings and weekends when needed

Nice To Haves

A bachelor's in human services/ related field
1 year of experience in customer service
Experience working in programs serving homeless families
Experience working in a residential environment
Current CPR/ First aid certification

Responsibilities

Ensure the safe functioning of the shelter and maintain a safe environment for clients. Monitor visitor check-in and front desk calls and inquiries
Perform rounds and monitor the outside and inside of the building grounds
Update the daily log by documenting all interactions with clients and any other significant events in the shelter
Work closely with case managers to support and reinforce the client's service plan and maintain ongoing communication regarding client progress
Complete efficient shift exchange with incoming/ outgoing staff and report on the day's activities in order to maintain consistency throughout the day
Ensure all documentation pertaining to the Shelter House log is completed and in compliance with agency best practice
Evaluate and provide for basic needs of shelter clients while on shift. Distribute household items, toiletries and other items to clients as needed.
Perform residential cleaning, including light touch-ups and washing shelter linens
Organize and restock household supplies, toiletries, linens, towels, and donations
Perform unit inspections
Maintain the dignity and confidentiality of all clients during service delivery
Maintain current knowledge and ability to administer emergency procedures to include building evacuation, health emergencies, and safety management
Accept donations and support volunteer programs and events in the shelter
Participate in staff meetings and staff training as directed
Ensure compliance with all agency policies and best practices
Proficiently utilize Microsoft Suites applications (email, calendar, drive, docs, etc) as a part of day-to-day work requirements
Serve as emergency personnel and must report to work as scheduled regardless of circumstances (inclement weather, highway congestion, etc)
Proficiently utilize Microsoft products as a part of day-to-day work requirements.
Exemplify the Shelter House core values of (iCARE); Inclusivity, Collaboration, Accountability, Respect and Empowerment
Perform other duties deemed necessary to support the program and agency