Residential Concierge in Bayonne, New Jersey (KBS/NY)

Kent Building Services•Bayonne, NJ

About The Position

Overview Kent Services is a family-owned security, technology and building services firm with a renowned history of delivering unparalleled services through our close to 2,000 employees who cover the entire continental US. We offer an array of careers that deliver a rewarding experience, great benefits and professional growth and development. We challenge our colleagues each step of the way and provide them with the tools to succeed and accomplish their personal and professional goals. Together, we can deliver the highest quality of service to each of our customers and put you on the career path you have been looking for. Job Skills / Requirements Kent Services is seeking candidates for a Residential Concierge position to provide Front Desk operations support, controlled access to the property, and safeguarding persons and other assets.

Requirements

Hospitality training and/or experience
Ability to communicate well both orally and in writing with staff.
Knowledge of Building link or similar system is a must.
Willing to stand for 8 hours in a front desk area.
Must have excellent customer service skills and be capable of performing duties in a professional manner.
Must be able to work mornings, afternoons and weekends.
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Responsibilities

Greet and acknowledge all residents and announce all visitors.
Monitors, announces and control access to the property.
Reviews access control cameras frequently and reports any suspicious activity according to front desk procedures.
Provide resident services including but not limited to: package handling and dry cleaning acceptance and retrieval, transportation options, service vendor recommendations, restaurants reservations, coordinating housekeeping or other community-specific services (for example, dog walking) and additional requests upon demand.
Ensures that resident and guest concerns are resolved in a professional and timely manner.
Reports to Property Manager and/or Lead Concierge any resident or guest dissatisfaction.