Residential Concierge - Part-Time

URBN Playground•New York City, NY

4d•$17

About The Position

Residential Concierge Must be AM/PM/Weekends flexible $17.00 per hour Your mission is to provide outstanding customer service to residents and staff to enhance their experience through direct communication and hospitality. You will act as the liaison between residents, our staff, and building management at different levels. As the “first face” that is seen, you will be the main point of contact for our residents. What You Will Do: Greet all residents by name upon their arrival, delivering high-quality customer service Maintain the security of the building: register guests and delivery people and announce their arrival to the resident(s) they are visiting Monitor building security via cameras and inform building management of necessary situations Receive complaints from residents regarding building issues (i.e. smoking, loud music, safety issue, etc.) Communicate your responses/resolution to building management and to your manager as needed Communicate open complaint situations to building management for assistance when necessary Accurately log, store, and distribute packages and dry cleaning, using the building's software for tracking and communication. Maintain a tidy and well organized package room. Act as the forward reception for potential residents coming for tours and interested in leasing apartments As directed by your manager, inform residents about building events Ensure residents know about the URBN app, and help residents learn how to use the app to sign up for building events and unique services Be discreet and professional, as you will be handling personal private items & information

Requirements

Outstanding customer service orientation
Excellent written and verbal communication skills
High level data and computer skills
Strong critical thinking and creative problem solving skills
Attention to detail
High school diploma required; college diploma preferred
Prior hospitality experience and/or residential concierge/front desk and or package room experience
Ability stand at a desk for 8 hours
Knowledge of and ability to learn the community and local area
Excellent time management skills
Ability to lift 50 pounds, and to carry for short distances
Additional language skills a plus

Responsibilities

Greet all residents by name upon their arrival, delivering high-quality customer service
Maintain the security of the building: register guests and delivery people and announce their arrival to the resident(s) they are visiting
Monitor building security via cameras and inform building management of necessary situations
Receive complaints from residents regarding building issues (i.e. smoking, loud music, safety issue, etc.)
Communicate your responses/resolution to building management and to your manager as needed
Communicate open complaint situations to building management for assistance when necessary
Accurately log, store, and distribute packages and dry cleaning, using the building's software for tracking and communication.
Maintain a tidy and well organized package room.
Act as the forward reception for potential residents coming for tours and interested in leasing apartments
As directed by your manager, inform residents about building events
Ensure residents know about the URBN app, and help residents learn how to use the app to sign up for building events and unique services
Be discreet and professional, as you will be handling personal private items & information