Residential Concierge - Part-Time 3rd Shift

The Loomis Communities • Amherst, MA

106d

About The Position

At Loomis Communities, we open doors to positive aging. Building on our proud traditions of integrity, security and hospitality, our vision is for Loomis to always be a vibrant, welcoming community, providing resources to maximize well-being and personal fulfillment; while sharing our talents and strengths with all those whose lives we touch. The Concierge responds to a wide variety of requests, ensuring the needs of the community are clearly understood and addressed to maximize resident satisfaction. As the first point of contact for residents, prospective residents, visitors and vendors, the Concierge's primary responsibility is to satisfy or exceed the resident expectations, as well as serve as a liaison to various departments. Residential Concierges embody professionalism and extensive customer service skills. The Concierge also develops and maintains positive relationships, making sure to address concerns or issues in a timely and professional manner. Responsible for safeguarding confidentiality of residents.

Requirements

• High School Diploma or GED preferred.
• Previous customer service experience preferred.
• Ability to apply common sense understanding to carry out instructions.
• Ability to deal with problems involving several concrete variables.
• Ability to read, write, and speak English.
• Ability to relate well to all residents, including the emotionally upset.
• Ability to deal tactfully with personnel, residents, family members, visitors and the public.
• Ability to report to work regularly and promptly.
• Ability to work beyond normal hours when necessary.
• Excellent customer service skills and effective phone communication skills.
• Ability to monitor and respond to email, troubleshoot minor resident technical issues, update daily schedules, create sign-ups.
• Ability to utilize Microsoft Office Suite.

Responsibilities

• Performs job functions in a manner consistent with the mission and goals of the Loomis Communities.
• Adheres to The Loomis Communities Compliance and Ethics Program.
• Demonstrates an awareness of, a respect for and attention to the diversity of the people with whom they interact.
• Assists residents and their guests in a courteous and efficient manner.
• Provides concierge services to residents and visitors including dinner reservations, transportation services, housekeeping, and room reservations.
• Helps residents get timely resolution on housekeeping and maintenance issues.
• Ensures the safety and security of the community by monitoring who enters and exits the property.
• Assists with training and guiding new security personnel.
• Performs security duties as assigned, including patrolling property and writing activity reports.
• Provides administrative responsibilities such as keeping records of resident vehicles, phone numbers, deliveries, and preferences.
• Serves as First Responder to the emergency call system for independent living.
• Maintains pride in the property's maintenance and appearance needs.
• Provides administrative support to Administrative Assistant and Executive Director as needed.
• Completes financial and petty cash transactions.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Nursing and Residential Care Facilities
• Education Level: High school or GED