Residential Concierge (FT)

Montage International

82d

About The Position

The Residential Concierge is responsible for ensuring a wonderful owner experience while providing excellent customer service. This role involves greeting residence owners and their guests with a friendly and sincere welcome, providing information and assistance regarding local area and Resort attractions, booking reservations for owners, logging all owner requests, and maintaining communication with Guest Reception and other departments. The position also includes light food and beverage presentation set up and breakdown.

Requirements

• College Degree preferred.
• Minimum of two years’ experience in a luxury hotel preferred.
• Minimum of two years’ experience in customer service.
• Excellent telephone etiquette.
• Exceptional guest recovery skills.
• Enjoy interacting with people in a fast paced environment.
• Excellent organizational and time management skills.
• Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook.
• Must possess a positive attitude.
• Must be willing to participate in a learning environment.
• Must integrate company values throughout all interactions.
• Must be able to quickly adapt to effectively using new software products.
• Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands.

Responsibilities

• Greeting residence owners and their guests with friendly and sincere welcome.
• Providing information and assistance to owners regarding local area and Resort attractions or points of interest.
• Booking reservations for owners both within the resort and at outside facilities.
• Properly logging all owner requests and performing follow up with owners.
• Pre-calling owners in advance of arrival and creating individual, personalized itineraries.
• Maintaining communication with Guest Reception and all other departments regarding owner requests or special needs as necessary.
• Light food and beverage presentation set up and breakdown.

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees