Residential Coach (Alternate Work Schedule)

JAMES BARRY-ROBINSON INSTITUTE•Norfolk, VA

About The Position

We’re a residential treatment program serving adolescents, all of whom have a military connection. Our program is growing, and we’re looking to hire additional team members! The purpose of the Residential Coach position is to provide direct care supervision/welfare of clients while ensuring safety and protection of their human rights in accordance with agency policies and procedures. This involves building therapeutic relationships with the residents and being involved in their programming and treatment goals. We also offer a career ladder for this position, therefore you have the opportunity to grow as a leader within this industry! We have remarkable outcomes with our residents and operate with a 4:1 staff to resident ratio. We offer extensive programming including life-skills, soft skills, recreational therapy, group therapy and fun outings too! We offer CPR and First Aide training and have a comprehensive benefits package for full-time employees. Qualities for Success as a Residential Coach We met with our residents to learn what characteristics and qualities they value most in staff. They shared that the most important quality is empathy. Residents also emphasized the importance of staff who remain level-headed and calm under pressure, as this helps them feel safe. The third quality they identified was professionalism and trustworthiness, which builds a strong foundation of respect and reliability. Finally, residents shared that having staff who are consistent and dedicated to supporting them makes a meaningful difference in their experience. The Barry Robinson Center offers a stable and supportive work environment rooted in more than 90 years of service to youth and families. Team members benefit from clear career pathways, ongoing professional development, and opportunities for internal advancement. Whether you're just starting your career or looking to grow into a leadership role, we’re committed to helping you thrive. Join a mission-driven organization where your contributions are valued and your growth is a priority.

Requirements

Bachelors degree in Human Service preferred
Ideal candidate has a Bachelors degree in Human Services with six or more months experience working with children/adolescents in a mental health setting.
Bachelors degree in Human Services related degrees: Psychology, School Counseling, Social Work, Special Education, Sociology, Child Development, Behavioral Sciences, Art Therapy, Education, Early Childhood Development, Nursing, Gerontology, Child & Family Studies, Community Mental Health, Marriage and Family Therapy, Music Therapy, Psychiatric Rehabilitation, Therapeutic Recreation (in accordance with QMHP approved degree list)

Responsibilities

Build trusting and therapeutic relationships with clients in order to facilitate the client's motivation/ability to change and to trust that the Treatment Plan is desirable and productive using caring and consistent social interactions.
Monitor, supervise, guide clients to ensure safety, support and behavioral management, and accurately document clients' behavior to communicate clients' behavior, staff interventions and outcomes