Behavioral Health Specialists Inc-posted just now
Full-time • Mid Level
Norfolk, NE
11-50 employees

The Residential Clinical Director (RCD) implements, manages, and evaluates behavioral health services, evaluates clinical service delivery, and the 42 hours of programming for the Short-Term Residential (STR) and Detox programs to ensure consistencies across both locations. The RCD will provide direction in the recruiting and retention of residential clinicians/therapists. RCD will provide leadership, management, training, counseling, and feedback to all residential employees. The RCD will collaborate with the Short-Term Residential Administrator Director of each program regarding: The direction and leadership with responsibilities including, but not limited to, client care/safety, interviewing, hiring, and training, talent management, conflict resolution, work activities/flow, planning, efficiency activities and profitability of the STR.

  • Will evaluate existing behavioral health services for growth opportunities and/or changes of those services from our strategic planning.
  • Review the applicable services and evaluate each service based upon the goals, objectives, metrics, and profitability.
  • The Director will develop relationships outside of the agency to assist in the marketing of behavioral health services and to the target market, as applicable.
  • In conjunction with the Human Resource Director, the Director will coach/counsel employees, as needed.
  • The Director will provide a positive culture within the department and throughout the agency by being an effective member of the management team.
  • The RCD will provide direction to optimize the resources of the STR to ensure all essential services are being administered by the agencies’ policies and procedures and by the Department of Health and Human Services’ and Medical Service definition of Short Term Residential (Co-Occurring Diagnosis Capable)- Level 3.5.
  • The RCD will ensure by through designee and direction by the STRAD that the care/case plan /assessment, evaluations, treatment/recovery plan, goals, interventions, and/or medical necessity activities are being performed satisfactorily and the expectations of the policies and procedures are being executed throughout the STR.
  • The RCD will evaluate and lead residential clinicians to ensure they are competent in their position and provide guidance and training, as appropriate.
  • The RCD will manage conflict resolutions between clients/staff for the purpose of providing an acceptable outcome.
  • The RCD will review the productivity of the residential clinicians to ensure resources as appropriate; he/she will provide staffing recommendations based upon the productivity analysis.
  • The RCD will supervise/conduct case reviews with clinicians and make recommendations regarding admission, authorizations, treatment plans/goals, status changes, discharge planning, and sentinel events.
  • Ensures policies, procedures and processes are consistent with requirements from outside regulatory agencies, all licensing and certification standards, e.g., Joint Commission, Medicaid, the Department of Health and Human Services, Licensing, HIPAA, and other federal regulations.
  • The RCD will provide management to the residential therapists to ensure processes are effectively and efficiently maintained and reviewed for continuous improvement.
  • The RCD in conjunction with the Residential Administrative Directors/Clinical Director/Executive Director will determine bed availability/openings based off staffing requirements
  • Master's degree (M. A. or M.S.) in counseling, social work, psychology, or a closely related field preferred with a minimum of three years’ experience in the treatment of children/families, addiction and co-occurring diagnoses; or four to ten years related experience and/or training; or equivalent combination of education and experience.
  • Master's degree (M. A. or M.S.) in counseling, social work, psychology, or a closely related field preferred.
  • Strong critical thinking skills, understand the importance of unintended consequences, and evaluate decisions based upon the best long-term outcome of the situation.
  • Understand and have knowledge in strategic leadership and human capital development including the ability to influence others by having difficult conversations with positivity and instill a positive culture within the department and agency.
  • Ability to review and identify effective processes and practices and identify potential obstacles for departmental and/or employee growth.
  • Strong oral communication skills with the ability to influence others through developing relationships, providing facts/logic, and understand situational awareness to provide a win-win scenario during the communication and conflict process is required.
  • Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Understand and have knowledge of financial statements, such as income statements, balance sheets and/or metrics that determine the effectiveness of the department and agency.
  • Proactive in the marketing strategies of the agency and develop relationships throughout our target market.
  • Knowledge on the policies and procedures of the agency
  • Understand HR policies, procedures, and benefits for the importance of recruiting and retention of candidates and employees.
  • Appropriate knowledge of the HHS and Medicaid regulations.
  • Knowledge of Residential processes at BHS.
  • Knowledge of the signs & symptoms of mental disorders and/or substance use disorders as defined in the DSM-5.
  • Must be at least 21 years of age.
  • Successful completion of background checks/references including a valid driver’s license.
  • If in lived substance abuse recovery, two years of continuous sobriety/ “clean time” is required and maintained throughout employment.
  • Willing to obtain a flu shot annually (except for those allergic to the vaccine or who have a religious exception) or must wear a mask when agency deems appropriate due to times of high illness.
  • Must comply with agency policies and procedures, including those regarding conduct, confidentiality, and record keeping.
  • Provides 24-hour coverage as assigned.
  • Individuals with a LADC and several years of related experience will be considered.
  • Demonstrate adaptability, demonstrate discrete and ethical behavior, and have teambuilding skills including relationship building.
  • Proactive in handling conflict resolutions with the overall objective of behavior modifications.
  • Implement talent management strategies to increase recruiting and retention.
  • Understands the importance of recruiting and retaining referral sources and other agencies/organizations by being visible and proactive in the region.
  • Strong written communication with ability to articulate in writing their thoughts, opinions, and facts with the objective of influencing others and/or implementing an effective communication strategy.
  • This understanding includes indirect/direct costing methods.
  • Understand the importance of push/pull marketing strategies, core competencies, primary/selective demand, promotional strategies, and SWOT analysis of the agency.
  • This includes reviewing the policies and procedures and making recommendations on best practices to meet the goals and objectives of the agency’s standards.
  • This includes, but is not limited to, the HHS/Medicaid Service Definitions and knowledge of facility regulations.
  • Understands all applicable policies and procedures of BHS.
  • This includes the pillars of each department, such as but not limited to, intakes/assessments, authorizations, treatment plans/goals, lectures, groups, collateral information, confidentiality, and discharge instructions/summaries.
  • High level of knowledge and understanding of patients with depression, anxiety, addiction, bipolar, schizophrenia, and/or other disorders.
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