Residential Children's Case Manager

My Sisters' Place • City of White Plains, NY

1d • $58,000

About The Position

The Residential Children’s Case Manager will provide direct case management, advocacy, and supportive services to children and their non-offending caregivers residing in MSP’s shelter. This role focuses on ensuring the safety, stability, and healthy development of children who have experienced or witnessed domestic violence. Working closely with Residential Advocates and other Family Services staff, the Case Manager will address children’s practical, social-emotional, and educational needs, while strengthening parent-child bonds and promoting trauma-informed care.

Requirements

• Bachelor’s degree required; Master’s in Social Work, Counseling, or related field preferred.
• Minimum of two years’ experience working with children and families, preferably in domestic violence, residential, or child welfare settings.
• Knowledge of trauma-informed care, child development, and the impact of exposure to domestic violence.
• Strong advocacy skills and ability to navigate complex systems (schools, benefits, healthcare, child protective services).
• Bi-lingual in English/Spanish strongly preferred; additional languages valued.
• Strong written and oral communication skills, with proficiency in Microsoft Office and case management databases (e.g., Apricot).
• Ability to manage crises with empathy, sound judgment, and diplomacy.
• Demonstrated commitment to anti-oppression principles and equitable service delivery.
• Valid driver’s license and reliable, insured transportation required.

Responsibilities

• Promote a professional and supportive culture that embraces MSP’s mission and guiding principles
• Identify and implement approaches, trainings or tools needed for infusion of our guiding principles
• Ensure that MSP’s mission and guiding principles remain at the forefront of our work and are reflected in all internal and external activities
• Conduct intake and assessments for children entering shelter, identifying immediate safety, developmental, and emotional needs.
• Provide case management, referrals, and advocacy to support children’s access to healthcare, counseling, childcare, afterschool programs, summer camps, and educational services.
• Partner with caregivers to develop individualized service plans that address children’s developmental milestones, trauma impacts, and family goals.
• Facilitate age-appropriate groups, structured activities, and supportive programming within the residential setting.
• Collaborate with schools, pediatricians, mental health providers, and community partners to ensure continuity of care and advocate for children’s educational rights.
• Support families in navigating public benefits, OVS crime victim compensation, and other resources to meet children’s needs.
• Maintain accurate, confidential case records in Apricot and other required systems; ensure compliance with OVS/VOCA and agency reporting requirements.
• Participate in weekly case review meetings with residential and family services teams to coordinate holistic support.
• Assist with crisis intervention and safety planning for families in shelter.
• Support transition planning when families are preparing to move from shelter to permanent housing.
• Engage in community outreach, trainings, and coalitions related to children’s trauma and domestic violence as assigned.
• Other duties as assigned by supervisor

Benefits

• GREAT BENEFITS AND PTO PACKAGE: MSP employees enjoy a generous health benefits package that includes dental and vision care.
• Our Financial Savings Plain reflects a commitment to the future well-being of our employees.
• PTO and self-care are important to us, and we offer a PTO plan that includes vacation, sick time, personal days.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level