Residential Case Manager Frankford, DE

Apis Services Inc•Frankford, DE

25d•$18

About The Position

The Case Manager is a bachelor’s level paraprofessional with administrative and clinical experience providing assertive outreach, services linkage, benefits assistance, referral, and housing services for homeless adults with behavioral health problems. The case manager is responsible for facilitating program admissions and discharges, for monitoring client eligibility, and for ensuring that appropriate services/service linkages are provided to each person served. S/he is responsible for case planning, utilization management, data collection, and continual assessment to ensure that persons served are receiving the right level of care to meet their needs, and that services are tracked using the approved management information system.

Requirements

Bachelor’s degree in psychology, counseling, human services, social work, nursing, rehabilitation or related field from an accredited college or university.
Three years of clinical/administrative experience in providing support to individuals with severe and persistent mental illness.
Computer literacy in MS Office products; Word, Excel, Outlook, Power Point.
Agency Electronic Medical Record and other software programs

Nice To Haves

Computer knowledge of MS Office, and other HR applications is a plus, not required.
Possess strong verbal and written communication skills.
Must be proactive, organized, and possess great follow-up skills.
Must have the skill/ability to collaborate, partner with, and provide exceptional customer support to a variety of affiliate partners within the organization.
Three- year Motor Vehicle Record and valid Delaware driver’s license

Responsibilities

Develops relationships with all clients and encourages all clients to become involved in the community and independent as possible while providing necessary supports.
Ensures the health, safety and well-being of all assigned clients is maintained by adhering to internal health and safety policies and PM 46 regulations. Reports any concerns to supervising Team Lead.
Must meet visitation and treatment team compliance goals for Community Hospital Coordinated Care as directed by the Team Lead and auspice of the Division of Health and Social Services. Responsible for completion and submission of CHCC form for every admission of consumer on assigned caseload or as directed.
Attends daily and weekly treatment team meetings as well as monthly residential house meetings if applicable.
Responsible for proper completion of agency-required forms, assessments, and documentation in a timely manner, i.e., Progress Notes, Recovery Plans, Assessments, etc.
Ensures that there is a process in place to trigger an immediate increase in service for a person served who experiences a crisis.
Ensures that persons waiting for services at a higher level receive interim care that addresses their most acute concerns.
Works in conjunction with the directors of other services internally and externally to ensure that all persons served receive the services they need and achieve a seamless transition from one service level to the next in accordance with their needs.
Manages the benefits application process and coordination with appropriate State Service Centers, ASSIST, Social Security, LogistiCare, Division of Vocational Rehabilitation, Division of Disabilities Determination, etc.
Acts as an ombudsman to other community and State service providers, ensuring that a process for suggestions and complaints is in place and that suggestions, complaints and grievances are responded to respectfully and in a timely manner and that there is a mechanism for referrals back and forth.
Can work independently and responds to crisis on-call when assigned on a rotating basis.
Works to facilitate transition of clients to and from the Delaware Psychiatric Center and other acute care inpatient units, and to and from outpatient, and lower care levels as appropriate.
Performs other duties as requested or assigned, verbally or in writing.