Residential Case Manager - Community Bridge Housing

Community Human Services • Pittsburgh, PA

70d • $19

About The Position

The Residential Case Manager (RCM) provides case management and supportive services in a respectful manner to residents in the CHS Residential programs. The RCM is also expected to work with and communicate directly with other staff members supportively and cooperatively, complete required documentation, manage crisis situations, and attend required training programs. The RCM is cross trained on all residential programs and may work across all residential sites as needed. CHS uses the Housing First and Harm Reduction service delivery models, assisting clients with housing as the immediate need without requirements to abstain from any harmful behavior prior to being housed.

Requirements

• High School Diploma required.
• Two years’ work experience, or combination of work, education and life experiences approved by the agency and funder.
• Pre-employment physical and TB screening with results stating person is free from communicable disease, at hire and every two years thereafter.
• Act 34 Criminal, Act 33 Child Abuse, and FBI Criminal clearances.
• Excellent communication and interpersonal skills.
• Exceptional customer service communication.
• Cultural competence, being able to work effectively with all backgrounds.
• Experience and ability to de-escalate mental and behavioral health crisis situations.
• Strong organizational, phone and computer skills.
• A working knowledge of the social service system through life or job-related experience.
• A willingness to work both independently and collaboratively.
• Strong ability to navigate the Internet to familiarize and access various resources.
• Ability to work and travel independently.

Nice To Haves

• Preferred certification or training in crisis management, mental health, and behavioral health education.

Responsibilities

• Develop a professional and therapeutic relationship with residents.
• Maintain and model appropriate personal boundaries.
• Provide direct case management to residents regarding their goals, personal budget, personal needs, and interests.
• Provide individuals with guidance regarding decision making, long and short-term goal planning.
• Meet a minimum of weekly with residential case loads to review goal plans and progress.
• Follow communication protocol and address complaints, behavioral problems, etc. promptly.
• Collaborate weekly with the Housing and Employment Coordinators to develop individualized goal plans with the residents.
• Assist with planning and coordinating participant enrollment in life skills workshops and training sessions.
• Facilitate opportunities for residents to connect with local community resources, volunteer opportunities, educational programs, and employment services.
• Complete required daily written documentation in a timely manner.
• Provide individualized coaching and support to help residents develop essential life skills and increase self-sufficiency.
• Complete data entry of information into the agency database and any funder-specific site for reporting purposes.
• Understand and be responsible for performing all duties in accordance with the agency and program policies and procedures.
• Maintain the physical site by prompting residents to perform household duties and report any needed facility-related repairs.
• Ensure health and safety standards are met and maintained.
• Attend necessary training and professional development sessions to enhance agency-wide knowledge.
• Complete all job duties in accordance with the mission and values of CHS.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 11-50 employees