Residential Broadband Technician

Cox Communications•Topeka, KS

3d•$22 - $33•Onsite

About The Position

Communication needs connection, and vice versa. At Cox Communications, we’re hiring a Residential Broadband Technician to focus on both. You’ll be more than just a technician – you’ll be a gateway to the world, connecting residential customers to services everywhere. Want to provide a world-class customer experience, make valuable connections and grow your career? Read on!

Requirements

Minimum High School diploma/GED with generally less than 2 years of experience in a related field; post-high school education a plus
18 years of age
Valid state driver’s license and a good driving record
Candidate must meet physical requirements and/or limitations for equipment and uniform use (for example, ladder weight limitations – reference Physical Requirements section above) and be able to differentiate technical devices and equipment in the field (including those which are color-coded).
Certifications and licenses, as required by state and municipal laws
Successfully meet (and maintain) background check requirements including additional requirements (if any) for specialized projects/services
One year of work experience in a comparable field (e.g. related hands-on trade role)
Minimum of one year of direct customer service experience
PC and Windows software skills
Stable work history
Able to work required shifts and overtime (if necessary)
Travel as business needs dictate

Nice To Haves

5+ years of experience specifically in-service installation and repair in multiple service provider and/or telecommunications environment.
Spanish proficiency desirable in some locations

Responsibilities

Installing, disconnecting and troubleshooting video, high-speed internet, telephony and automation services.
Driving a company vehicle between office or home, warehouse and work sites in a safe and courteous manner and in accordance with all laws and company policies.
Monitoring Cox’s current work enablement system throughout the day for information regarding changes to work schedule and for information about current work assignments.
Communicating with the CommCenter for onsite support and/or routing assistance.
Interacting with customers and educating them regarding services and products.
Working under supervision and consulting with supervisors and other technicians for advice and assistance as needed.
Ensuring that the quality of services meets or exceeds industry and company performance standards.
Participating in team meetings as scheduled and attending job-related training.
Working with alarms, low voltage electricity and color-coded wires.
Maintaining accurate and high-quality recordkeeping of transactions.

Benefits

We all have lives and responsibilities outside of work, and we respect that. We have an exceptional work/life balance at Cox, with accommodating work schedules and flexible time-off policies.
New hires in this market are paid a starting hourly rate of $24.23 and are eligible for a top-notch bonus & incentive plans.
We help you prepare for the future with a 401(k) (that we’ll generously match), life insurance and disability insurance.
You’ll enjoy a generous suite of healthcare benefits with various deductible options, along with pharmacy benefits, Flexible Spending Account & Health Savings Account options, counseling for mental wellness and more.
Looking to grow your family? Rest assured you’ll have access to our inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
Want to volunteer in your community? We encourage that, and even offer paid hours for you to do so.
Our employees enjoy discounts on computers, entertainment, travel and more.
Continuing education and professional development are important, and at Cox we offer both.
We all love our pets—whether they walk, crawl, fly, swim or slither—and we’re happy to supply insurance for them as well.
Our benefits packages are designed to support your unique needs for health and happiness.
As an employee, you’ll be able to explore our myriad benefits and select the ones that best support you and your family.
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).