Residential Attendant

Four Seasons Hotels and Resorts • Los Angeles, CA

19d • $27 • Onsite

About The Position

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: The Four Seasons Private Residences Los Angeles is a 12-story tower comprising 59 custom for-sale homes with outstanding views of the surrounding Beverly Hills neighborhood and Hollywood Hills. Operated by Four Seasons, our homeowners experience best in class amenities, including a courtyard pool and private cabanas, IMAX Theatre and Lounge, a fully equipped fitness center with climate-controlled studio, and a Resident’s Lounge offering a Food and Beverage program throughout the day. Our team will provide thoughtful, intuitive, and dedicated service to our homeowners, who will either live full time in the building, or from time to time as their travels bring them to LA. As part of the residence team in a Four Seasons standalone residential property, you will have a unique opportunity to define and establish the operating model for stand-alone Four Seasons Private Residences. It is anticipated that we will be able to create unique opportunities to deliver service excellence, but this will require agility and flexibility in our roles in the service of our homeowners. About the role At Four Seasons Private Residences Los Angeles, the Residential Public Area Attendant is responsible for keeping all residential common areas, both interior and exterior, in addition to the administrative areas clean and well stocked.

Requirements

• Reading, writing, and oral proficiency in the English language
• Secondary education
• A high degree of product knowledge and relevant technical skills
• Ability to work with minimal supervision

Responsibilities

• Support the F&B program by keeping kitchen areas and storage areas clean, supporting inventory control, and assisting with the delivery of grab and go, drop and go, as well as table service in the Resident’s Lounge.
• Support the F&B program by keeping the stewarding areas clean and supporting the culinary team with the cleaning and replenishment of kitchen items and operating supplies.
• Check, clean and restock all residential area washrooms, residential lobby, mail room, residential corridors, and all common areas (e.g. gym, pool, theatre, resident’s lounge, etc.) and heart-of-house space (inclusive of office space etc.).
• Anticipate residents’ needs and take ownership of concerns and requests; act decisively to ensure satisfaction.
• Offer a special personalized touch when an opportunity is presented.
• Proficient in the safe handling of all relevant equipment and machinery; reporting defects and accidents to management immediately.
• Competent in MSDS (Material Safety Data Sheet) procedures and trained in accident response.
• Clean and self-inspect public areas as assigned and in accordance with Four Seasons standards.
• Operate the washers and dryers to ensure pool terry, gym terry and other in-house laundry needs are processed in an expedient manner, consistent with core standards.
• Spot all furniture and keep it in its proper place.
• Clean all common areas including elevators/lifts, elevator/lift doors, windows, carpets as well as collect garbage/trash throughout the property.
• Offer assistance to any resident in a courteous and friendly manner.
• Maintain all equipment and supplies and use them in a proper manner.
• Keep Housekeeping storage areas tidy and correctly stocked and closed at all times when not in use.
• Must ensure working equipment is always clean, tidy and in good working order.
• Responsible for reporting any malfunctioning equipment.
• Enforce rules and regulation with residents.
• Handle lost and found items in coordination with Security Manager.
• Carry out any other cleaning duties as assigned by the Residential Leader.
• Support sustainable efforts as set out by the property.
• Be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned.
• Form part of the Emergency Response team while on shift.
• Maintain cleanliness, inventory, set-ups and standards in the Pool and Fitness Center areas and have the ability to provide proper and safe operation of the equipment in these areas.

Benefits

• Medical, Dental, Vision, Employee Assistance Program and 401(k) Retirement Savings Plan
• Excellent training and development opportunities
• Exclusive discount and travel programs with Four Seasons Hotels and Resorts
• Complimentary dry cleaning for employee uniforms
• Complimentary employee meals

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED