Residential Associate - On call

BestCare Treatment Services•Klamath Falls, OR

1d•$18 - $24

About The Position

JOB SUMMARY: The Residential Associate works with clients and staff at the assigned BestCare residential program to provide support and assistance services, and to advocate for excellent patient care in accordance with BestCare’s policies, and all federal, state, and local regulations and standards. ESSENTIAL FUNCTIONS: Completes initial intakes as requested by Intake Coordinator, in accordance with BestCare’s Client Intake Process, and communicates pertinent details from intake prior to health screening to medical/nursing staff when necessary; Collects client information through observation, interviews, and records review in an accurate and timely manner as appropriate to the client’s needs; Work closely with other staff as a member of a treatment team; Provides appropriate Client Care Interventions, as needed, and communicates the clients’ choices, concerns, and special needs to the other members of the treatment team; Maintains cleanliness of all work areas; Works with the treatment team to maintain a healthy treatment milieu; Ensures the safety of clients by making rounds for bed checks and being aware of client locations at all times; Upholds Professional Responsibility and Ethics policies and practices; Maintains accurate and confidential documentation in client files; Answers phones and completes filing; Transports residents to medical appointments, self-help groups, etc.; Performs cleaning duties as assigned; Other related duties as assigned by the Clinical Supervisor or Program Manager. ORGANIZATIONAL RESPONSIBILITIES: Models BestCare’s mission, vision, and values, promoting integrity, compassion, and collaboration; Supports the organization’s commitment to equity and inclusion, fostering an environment of open-mindedness, cultural awareness and respect for all individuals; Aligns department goals with organizational strategic initiatives; Complies with Code of Conduct, Business Ethics, Employee Handbook, and all relevant policies and OARs; Maintains professionalism, confidentiality, and compliance with HIPAA, 42 CFR, and Oregon statutes; Completes assigned training timely and satisfactorily, and attends other seminars, training, and educational opportunities to develop professional skills and abilities; Ensures that any required certifications and/or licenses are kept current and renewed timely; Works independently and collaboratively as a positive member of the BestCare team; Performs other organizational duties as assigned.

Requirements

Must have demonstrated competency or ability to attain competency for each of the following within a reasonable period: Demonstrated knowledge of Substance Use, detoxification, co-occurring Mental Health Disorders, and community resources and recovery programs
Demonstrated ability to quickly build rapport with clients and maintain a positive, professional relationships with program staff, community partners and clients
Ability to identify individualized client strengths, needs abilities and preferences, and participate in developing goal-oriented and robust plans with clinical team
Ability to demonstrate a strong harm-reduction approach
Ability to maintain strict confidence as required by HIPAA, 42 CFR, and Oregon Statutes and BCTS Policies
Ability to communicate clearly, concisely, and effectively, orally and in writing
Ability to maintain documentation in the EMR program efficiently to administer screening tools, complete the admission process, and document intake details in a timely and concise manner
Ability to work effectively and respectfully in a diverse, multi-cultural environment
Ability to work independently as well as participating as a positive, collaborative team member
Ability to function effectively and use good judgment in crisis situations
Ability to work with the treatment team to maintain a healthy treatment milieu
Proficiency in MS Office 365 (Word, Excel, Outlook), EHR platform, databases, virtual meeting platforms, internet, and ability to learn new or updated software
Strong interpersonal and customer service skills
Strong organizational skills and attention to detail, accuracy, and follow-through
Excellent time management skills with a proven ability to meet deadlines
Exhibits critical thinking skills
Ability to manage conflict resolution and anger/fear/hostility/violence of others appropriately and effectively
High School Diploma (or equivalent)
Familiarity with the substance-abusing population and people with disabilities
For individuals recovering from the disease of addiction, must have maintained continuous recovery for the previous two (2) years at the time of hire
CRM-I (if eligible) or THW Certification as a PSS certification for Residential Associate I required (CS2 pay grade), or registration for same within 1 week of hire and eligibility/commitment to obtain within 30 days
CRM-II and PSS certification or QMHA-I Certification for Residential Associate II required (to qualify for CS3 pay grade)
Current CPR and First Aid certification or ability to obtain within 3 months
Current Food Handler’s certification or ability to obtain within 6 weeks of hiring
Must maintain a valid Oregon Driver License or ability to obtain one upon hire, and be insurable under the organization’s auto liability coverage policy (minimum 21 years of age and with no Type A violations in the past 3 years, or three (3) or more Type B violations)

Nice To Haves

Previous training, knowledge, or experience demonstrating competence in the treatment of the disease of addiction is preferred
Bilingual fluency in English/Spanish a plus

Responsibilities

Completes initial intakes as requested by Intake Coordinator, in accordance with BestCare’s Client Intake Process, and communicates pertinent details from intake prior to health screening to medical/nursing staff when necessary
Collects client information through observation, interviews, and records review in an accurate and timely manner as appropriate to the client’s needs
Work closely with other staff as a member of a treatment team
Provides appropriate Client Care Interventions, as needed, and communicates the clients’ choices, concerns, and special needs to the other members of the treatment team
Maintains cleanliness of all work areas
Works with the treatment team to maintain a healthy treatment milieu
Ensures the safety of clients by making rounds for bed checks and being aware of client locations at all times
Upholds Professional Responsibility and Ethics policies and practices
Maintains accurate and confidential documentation in client files
Answers phones and completes filing
Transports residents to medical appointments, self-help groups, etc.
Performs cleaning duties as assigned
Other related duties as assigned by the Clinical Supervisor or Program Manager
Models BestCare’s mission, vision, and values, promoting integrity, compassion, and collaboration
Supports the organization’s commitment to equity and inclusion, fostering an environment of open-mindedness, cultural awareness and respect for all individuals
Aligns department goals with organizational strategic initiatives
Complies with Code of Conduct, Business Ethics, Employee Handbook, and all relevant policies and OARs
Maintains professionalism, confidentiality, and compliance with HIPAA, 42 CFR, and Oregon statutes
Completes assigned training timely and satisfactorily, and attends other seminars, training, and educational opportunities to develop professional skills and abilities
Ensures that any required certifications and/or licenses are kept current and renewed timely
Works independently and collaboratively as a positive member of the BestCare team
Performs other organizational duties as assigned