Residential Appraisal Processor

Fremont Bancorporation•Livermore, CA

16d•$24 - $33

About The Position

Fremont Bank — one of the Bay Area’s most respected and long-standing financial institutions — is seeking a strategic, hands-on professional to join and help advance our Appraisal - Residential team. This is a high-impact opportunity to contribute to the success of a mission-driven organization committed to excellence, community service, and strong client relationships. If you're energized by purpose-driven work, collaboration, and delivering meaningful results, we’d love to connect. Why Fremont Bank? Founded in 1964, Fremont Bank is one of the oldest independently owned banks in the Bay Area and has been consistently recognized as a Top Workplace for the past 15 consecutive years. Our foundation is built on relationships — with our clients, our associates, and our communities. We offer: A people-first culture grounded in inclusion and excellence Deep community involvement and local reinvestment A mission-driven workplace where values and performance go hand in hand The Fremont Bank Way Full-Service Banking with comprehensive financial solutions, advanced technology, and exceptional service No-Compromise Approach — we help clients get to "yes" Core Values: o Go above and beyond for clients o Foster a supportive and empowering environment for associates o Deeply invest in the well-being of our local community Position Overview The Appraisal Administration Clerk will be responsible for appraisal administration support to internal customers and vendors (appraisers). Appraisal Administrative Clerk adheres to established Residential Appraisal Department and Fremont Bank policies and procedures to effectively satisfy inquiries, diffuse situations and resolve issues in a timely, professional manner. This includes calls and/or emails to clients and appraisers; updating reports; updating appraisal status; assigning appraisals; and review processing of appraisals. Selected individual must be familiar with PC, Microsoft Office, communicate and write effectively. Ability to work independently is a must.

Requirements

High School Diploma or equivalent
Proficiency with basic computer applications including appraisal tracking systems and Microsoft Office products (Outlook, Teams, Word, Excel)
Good Organization and time management skills with the ability to prioritize workload to meet deadlines and production expectations
Ability to work independently and handle multiple tasks simultaneously
Effective problem-solving skills
Must be flexible with schedule to ensure proper coverage as determined by business needs
Customer service oriented with good communication skills, both written and verbal .

Nice To Haves

Residential loan and Real Estate Appraisal preferred

Responsibilities

Assign appraisal orders per the process and procedures
Review process and import appraisals per process and procedures
Ensure that all interactions with client, vendor and staff are handled professionally, accurately, with high quality and performance standards and integrity
Handle incoming phone calls and emails to resolve client/vendor inquiries.
Resolve client/vendor issue by offering solutions, corrections, or adjustments; follow up to ensure customer satisfaction
Adhere to Fremont Bank guidelines, regulatory banking requirements, policies and procedures to process client requests
Required to meet SLA (service level agreements) and follow review processing matrix
Perform other job-related duties as assigned
Must go above and beyond to provide the “Six Diamond” experience in every interaction