Residential Aide - Queens Family Emergency Shelter

AFRICAN AMERICAN PLANNING COMMISSION INC • New York, NY

6d • Onsite

About The Position

Residential Aids provide 24-hour security coverage to the facility to prevent theft and ensure the safety of both the facility staff, and residents. Under the general supervision of the Shift Supervisor, Residential Aides are expected to perform the following principal duties and responsibilities. Maintain the safety and security of all residents in the facility through staff-specific posts, security rounds of the facility, enforcing facility rules and regulations for clients and communicating to supervisory personnel all incidents, situations or conditions which might affect the safety and security of clients and staff or the orderly operation of the facility. Provide timely and effective responses to client emergencies, including appropriate and effective response to physical or verbal altercations between clients, effective interventions in medical emergencies. Administer operational procedures to ensure access control, reception fire patrol, surveillance, safety, and documentation of compliance with government regulations. These include verifying arrival and departure of clients from the premises, maintaining an active client/bed count in the facility, maintaining a vehicle-use log, generating curfew reports/violations/incident reports, and answering the switchboard. Distribute and control the inventory client supplies, including the distribution of meals on all shifts. Participate in training and staff-development activities to acquire and maintain both the interpersonal and operational skills necessary for successful job performance. Facilitate vacancy control through liaison with funding agencies to accept referrals other than during business hours. Register new clients, orient them to the facility, and ensure that all mandated documentation is completed and distributed appropriately. Communicate effectively with other staff within an interdisciplinary context to contribute to the achievement of facility goals and objectives. Perform other duties as may be assigned by supervisory staff.

Requirements

• Associate Degree in a related field with 1-2 years’ work experience or,
• High School Equivalency/ High School Diploma with 2-3 years’ work experience.
• Food Handler’s Certificate- Required or,
• Food Handler’s Certificate must be obtained within two months of employment.
• CPR/First Aid – Must be obtained with one month of employment
• Strong verbal and interpersonal communication skills with a focus on providing excellent client services.
• Demonstrated ability to interact effectively and collaboratively with a diverse community of residents, program staff and external partners.
• Ability to exercise good judgement and apply problem solving skills.
• Experience working collaboratively in a team oriented and outcomes focused environment.

Responsibilities

• Maintain the safety and security of all residents in the facility through staff-specific posts, security rounds of the facility, enforcing facility rules and regulations for clients and communicating to supervisory personnel all incidents, situations or conditions which might affect the safety and security of clients and staff or the orderly operation of the facility.
• Provide timely and effective responses to client emergencies, including appropriate and effective response to physical or verbal altercations between clients, effective interventions in medical emergencies.
• Administer operational procedures to ensure access control, reception fire patrol, surveillance, safety, and documentation of compliance with government regulations. These include verifying arrival and departure of clients from the premises, maintaining an active client/bed count in the facility, maintaining a vehicle-use log, generating curfew reports/violations/incident reports, and answering the switchboard.
• Distribute and control the inventory client supplies, including the distribution of meals on all shifts.
• Participate in training and staff-development activities to acquire and maintain both the interpersonal and operational skills necessary for successful job performance.
• Facilitate vacancy control through liaison with funding agencies to accept referrals other than during business hours.
• Register new clients, orient them to the facility, and ensure that all mandated documentation is completed and distributed appropriately.
• Communicate effectively with other staff within an interdisciplinary context to contribute to the achievement of facility goals and objectives.
• Perform other duties as may be assigned by supervisory staff.

Benefits

• Health and Welfare Benefits: Medical (including prescription coverage), Dental and Vision
• Commuter Benefits
• Employee Assistance Program
• Paid Holidays, Annual Paid Time Off (23 days)
• Optional Life Insurance
• Long Term Disability
• Leave Benefits: Short-Term Disability, Other Leaves including FMLA, ADA, Bereavement, Jury Duty, Parental/Adoption Leave
• Retirement Benefits Plan (403B)
• You may also get your college student debt forgiven tax free on Federal Direct Loans Created under the College Cost Reduction and Access Act of 2007, PSLF if you work full-time and after making 120 qualifying monthly payments under a Qualifying Repayment Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees