Residential Aide - Tue-Sat, 11PM-7AM

Friendship Place•Washington, DC

8h•$18 - $20•Onsite

About The Position

The Aston is a newly developed non-congregate shelter serving single adults and adult households without children experiencing homelessness in the District of Columbia. The Aston has the capacity to serve up to 190 residents with a variety of shelter bed environments, including medically vulnerable and medical respite beds, work beds, beds for seniors, ADA beds, and beds for couples and families with non-minor dependents. All residents of The Aston are matched through the Coordinated Assessment and Housing Placement (CAHP) system and are targeted to enter stable housing destinations within 3-6 months of program entry. Residential Aides provide 24/7 on-site services to residents by ensuring a safe, healthy, and supportive environment. The position completes intake procedures for newly assigned residents and routine rounds/inspections of assigned residential floors. Residential Aides work collaboratively with program staff to ensure high-quality services are always provided, and all documentation is completed on each shift. The position also supports residents by distributing essential resources, including meals, hygiene supplies, laundry supplies, linens, towels, and other available resources.

Requirements

A high school diploma or equivalent is required
Two (2) years of experience working in a residential or shelter setting is preferred
Prior relevant work experience in human or homeless services, psychiatric rehabilitation, additions, poverty, foster care, mental health, youth/young adults, LGBTQIA+ people, and/or other individuals from historically marginalized communities strongly preferred
Solid decision-making and problem-solving skills (Identifies and resolves problems in a timely manner; uses sound and accurate judgment; Attention to detail)
Strong oral communication skills (Ability to speak clearly and convey vital information to diverse audiences, active engagement in meetings)
Strong written communication skills (Writes clearly, informatively, and with accuracy)
Excellent Customer Service (Displays kindness and respect and meets service expectations; Upholds client confidentiality)
Commitment to Growth and Development (Strives to build knowledge, skills, and best practices)
Attendance/Punctuality (Consistently on time and ensures support coverage, as necessary)
Teamwork and Collaboration (Balances team and individual responsibilities; gives/receives feedback; upholds confidentiality; pursues objectivity and open dialogue)
Champions diversity, equity, and inclusion (Pursues cultural humility/sensitivity, racial equity, social justice, and inclusive perspectives/experiences)
Strong work ethic, including integrity, honesty, professionalism, and accountability for actions and actions. (willingness to get “dirty” and support colleagues in achieving outcomes)
Commitment to Organizational Practices and Culture (Mission, Core Values, Strategic Planning, and Compliance)
Experience with Microsoft Programs (Word, Excel, PowerPoint, Outlook, etc.), Internet services, and web-based reporting systems.
The employee must have a valid government-issued ID and have reliable transportation to arrive at the worksite on time.

Responsibilities

Provides appropriate support and oversight of residents, units, and grounds of The Aston always to ensure the security and safety of residents, staff, and visitors
Must have or be able to obtain a First Aid/CPR/AED certification that includes a hands-on skills testing module. Friendship Place will provide First Aid/CPR/AED training
Supports and reinforces program policies and program rules for residents
Conducts intake processes for newly assigned residents to The Aston; Explains program rules, rights, responsibilities, building procedures/schedule, and unit assignments
Provides de-escalation services to residents and contacts crisis services (MPD, Mobile Crisis, CRT, etc.) as necessary
Submits daily shift notes to the Shift Supervisor for completion of a shift log regarding all activities from the shift
Ensures appropriate noise levels within the building and enforces guidelines for quiet hours (overnight)
Performs weekly and as-needed inspections of units; completes and submits all required documentation
Reports maintenance and building concerns to the Shift Supervisor
Actively supports and ensures the success of required fire/evacuation
Ensures detailed completion and submission of all Unusual Incident Reports (UIR) or Critical Incident Reports (CIR) in the required timeframe during each shift
Supports meal delivery, distribution, storage, and disposal
Distributes residential supplies and support to residents (cleaning, hygiene, laundry, bedding, etc)
Must possess and be able to demonstrate strong intra- and interpersonal communication skills, with the ability to effectively express ideas, needs, and observations both verbally and in writing. This includes the ability to communicate clearly and respectfully with clients, colleagues, and supervisors, as well as to document interactions and incidents accurately, professionally, and in a timely manner.
Must be able to demonstrate active listening, emotional awareness, and the ability to adapt their communication style to different individuals and situations.
Ability to work well under pressure and as part of a diverse team
Demonstrates professionalism across all levels of the organization
Participate in multidisciplinary team meetings, supervision, and actively seek out professional development opportunities
Maintains compliance in all assigned mandatory training and background clearances
Perform other duties as assigned

Benefits

We offer an excellent benefits package including 403B defined contribution plan matching, employee assistance programs, professional development, employee resource groups, 14 paid holidays, 15 days of vacation and 10 days of sick leave during 1st year of employment, and much more!

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