Residential Aide - Full-Time

Friendship Place•Washington, DC

13d•$18 - $19•Onsite

About The Position

The position provides support to participants in bridge housing who are transitioning from homelessness to permanent housing. The bridge housing model seeks to stabilize participants and coordinate with external providers to house participants within 90 days. The Valley Place approach embraces a Housing First model and philosophy. The Residential Advocate works to empower participants to rebuild their lives, relying on their own strengths, and using wraparound resources in a holistic, participant-driven process. Residential Aides provide 24/7 on-site services to residents by ensuring a safe, healthy, and supportive environment. The position completes intake procedures for newly assigned residents and routine rounds/inspections of assigned residential floors. Residential Aides work collaboratively with program staff to ensure high-quality services are always provided, and all documentation is completed on each shift. The position also supports residents by distributing essential resources, including meals, hygiene supplies, laundry supplies, linens, towels, and other available resources.

Requirements

A high school diploma or equivalent is required.
Two (2) years of experience working in a residential or shelter setting is required.
Must have or be able to obtain a First Aid/CPR/AED certification that includes a hands-on skills testing module.
May be called into action to perform life-saving measures.
First Aid/CPR/AED training will be provided by Friendship Place.
Solid decision-making and problem-solving skills (Identify and resolves problems in a timely manner; uses sound and accurate judgment; Attention to detail)
Strong oral communication skills (Ability to speak clearly and convey vital information to diverse audiences, active engagement in meetings)
Strong written communication skills (Writes clearly, informatively, and with accuracy)
Excellent Customer Service (Displays kindness and respect and meets service expectations; Upholds client confidentiality)
Commitment to Growth and Development (Strives to build knowledge, skills, and best practices)
Attendance/Punctuality (Consistently on time and ensures support coverage, as necessary)
Teamwork and Collaboration (Balances team and individual responsibilities; gives/receives feedback; upholds confidentiality; pursues objectivity and open dialogue)
Strong work ethic, including integrity, honesty, professionalism, and accountability for actions and actions. (willingness to get “dirty” and support colleagues in achieving outcomes)
Commitment to Organizational Practices and Culture (Mission, Core Values, Strategic Planning, and Compliance)
Experience with Microsoft Programs (Word, Excel, PowerPoint, Outlook, etc.), Internet services, and web-based reporting systems.
The employee must have a valid government-issued ID and have reliable transportation to arrive at the worksite on time.

Nice To Haves

Prior relevant work experience in human or homeless services, psychiatric rehabilitation, additions, poverty, foster care, mental health, youth/young adults, LGBTQIA+ people, and/or other individuals from historically marginalized communities strongly preferred.

Responsibilities

Collaborate with staff to ensure adequate coverage 24/7
Provide supportive services to individuals experiencing homelessness with serious mental illnesses, addictions, medical concerns, etc.
Deliver face-to-face contacts to participants, and work in conjunction with case managers and external providers
Demonstrate empathy and flexibility in responding to participants' needs and requests fostering wellness and independence
Engage participants and assess individual needs, preferences, and strengths
Monitors the residents, units, and grounds of Valley Place at all times to ensure the security and safety of each resident
Provides appropriate oversight of the participants at the bridge housing site and enforces program policies
Provides de-escalation services to the participants as needed and to ensure the safety and well-being of all staff and residents, in conjunction with other staff and on-site security
Assists in the planning and organization of site-based programming and recreational activities and events for individuals at Valley Place
Reports unusual incidents to the appropriate parties and completes written incident reports within the required 24-hour timeframe
Reports observations to case management staff to support the participants in progressing towards goals
Performs weekly and as necessary inspections of units
Distributes food during meal services and discards waste
Participates in multidisciplinary meetings and regular supervision
Attend professional trainings and conferences
Assist with cleaning and preparation of units as needed to ensure readiness for new participant intakes, including basic sanitation
Coordinate shift transitions and ensure effective communication of participant issues, safety concerns, and program needs across shifts
Model trauma-informed care and professional boundaries in all interactions; mentor advocate staff in best practices
Serve as the primary point of contact for advocate staff during assigned shifts, providing real-time guidance, problem-solving, and support in crisis situations
Perform light stocking and organization of building supplies, ensuring common areas and staff spaces remain orderly and adequately equipped
Perform all other duties as assigned

Benefits

We offer an excellent benefits package including low-cost health insurance, health reimbursement, flexible spending accounts, employer-paid dental, vision, short and long-term disability, life insurance, 403B defined contribution plan matching, employee assistance programs, professional development, employee resource groups, 14 paid holidays, 15 days of vacation and 10 days of sick leave during 1st year of employment, and much more! (Benefits are pro-rated for part-time employees).

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume