Residential Aide Supervisor

Housing Works • Long Island City, NY

124d • $21 - $24

About The Position

The Residential Aide Supervisor (RAS) ensures the wellbeing and safety of the program's clients and staff during their shift and supervises a staff of five (5) Residential Aides so they can achieve the same goal. The RAS provides crisis intervention as needed to maintain residential safety and security. The RAS encourages our clients to adhere to the Housing Works Code of Conduct so that they can participate in the program in a healthy and safe manner.

Requirements

• High School Diploma or GED required.
• At least one year of work experience.
• Bilingual (Spanish) preferred.
• Ability to prioritize and multi-task.
• Ability to work with the homeless population.
• Must pass comprehensive background check to work in facility with children.
• Dependable and flexible, with exemplary time management skills.
• Excellent internal and external customer service skills and strong interpersonal skills.
• Good communication skills both verbally and written.
• Proficient in Microsoft Outlook, Word, and Excel.
• Ability to work under pressure.
• Self-motivated and self-directed with the ability to assert oneself.
• Ability to work with colleagues to solve problems.
• Able to lift 20lbs. with proper assistance and tools.

Responsibilities

• Supervise five (5) Residential Aides and ensure adequate coverage during shifts.
• Build rapport with program clients and engage with them professionally and respectfully.
• De-escalate tense, even hostile, client situations when necessary.
• Ensure the safety, security, and integrity of all residents and guests, as well as the physical environment of the facility.
• Conduct periodic facility walk-throughs.
• Train staff in all programmatic policies and procedures.
• Provide excellent customer service and maintain confidentiality.
• Communicate with clinical staff on resident behavior and care of those on the fragile list.
• Enforce the Residential Code of Conduct and/or House Rules.
• Participate in advocacy and direct actions to end homelessness and HIV/AIDS.
• Work occasional overtime and offer flexibility regarding scheduling.

Benefits

• Three comprehensive healthcare plans to choose from.
• Housing Works covers most of the healthcare plan costs.
• Accrue up to 30 days of PTO in the first year.
• Educational benefit available for tuition loan reimbursement, tuition costs, and textbooks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Social Assistance
• Education Level: High school or GED