Residential Aid Evening Supervisor

Archdiocese of Philadelphia•Philadelphia, PA

13d

About The Position

In a manner consistent with the mission and values of Catholic Charities, Saint John’s Hospice and Good Shepherd programs, the Resident Assistant (RA) Supervisor is responsible for managing all RA’s at Saint John’s and Good Shepherd. The RA Supervisor completes weekly scheduling of RA’s and documents that all shifts are filled at both sites. The supervisor monitors RA job performance while using progressive disciplinary management techniques. The RA supervisor reports to the Operations Manager all information related to RA job performance, ensuring professional behavior, interactions and treatment of participants under their care. The RA supervisor is meant to be the model of professionalism demonstrating to staff the way to be respectful, courteous and kind to all participants, visitors, donors and volunteers.

Requirements

BA, BS, BSW with (3-5 years) supervisory experience working with individuals experiencing Drug addiction, mental illness and homelessness.
Knowledge and orientation of philosophy of the Agency as presented in Mission/ Philosophy Statements.

Responsibilities

Posting open RA positions internally and externally
Recruiting, interviewing and hiring RA employees under the supervision of the Operation’s Manager and Program Director
Training new employees in all aspects of their job duties, ensuring that all requirements of the job are understood prior to working alone
Will ensure shift coverage and assist in emergencies
Scheduling Trauma Informed Care training for all staff
Ensuring that all RA’s are enrolled in and attend Trauma Informed Care classes
Creating and distributing the weekly RA schedule to managers, supervisors and the front desk
Responsible for overseeing the shelter care, support, and monitoring of participants by ensuring they Sign-in and Sign-out during RA shifts
Collaborate with Program (Social Work) Supervisor to manage medication administration and ensure RAs’ compliance with policies.
Holds or able to obtain certification in CPR and first aid.
Obtains and maintains food safety handling certification
Monitor RA generated reports and ensured communication between RA’s, Front Desk and Case Managers
Maintains client and staff confidentiality in conformance with Agency confidentiality
Supervise and monitor RA’s performance, provide ongoing training and support, and address any issues related to job performance.
Maintain scheduling and management of the staff calendar, ensuring regular shift coverage and coverage for call outs, holidays and vacations.
Is available to assist in any emergency/crisis with the residents.
Monitor and ensure hourly rounds, logbook, and daily worksheets are completed.
Lead regular monthly RA team meetings (and emergency meeting when necessary).
Ensure RAs adheres to Best Practices for Creating Safe and Dignified Experiences for Emergency Meal Guests and Definitions of Safety, Dignity, and Trauma-Informed Practice guidelines during dinner and snack.
Work collaboratively with Coffee House supervisor to ensure efficient operations across programs and daily communication.
Ensure that medication is distributed as per approved guidelines, in collaboration with the Program (Social Work) Supervisor.
Train RA’s on medication administration
Attend staff meetings, supervisory sessions and make use of in-service opportunities.
Other responsibilities as assigned.
Always maintains professional presence and behavior
Provides a welcoming environment for visitors and volunteers
Ability to supervise, evaluate and direct RA team
Ability to apply and ensure rules and regulations are upheld
Ability to maintain professional boundaries and behavior
Has a desire, interest and ability to work with men having Drug addiction and/or mental illness and a history of homelessness.
Has excellent organizational skills, is flexible, hospitable, and able to work independently and as part of a team.
Ability to respond positively to changing priorities
Good judgement and communication (oral and written) skills
Works well with others; is flexible and hospitable
Holds current valid state driver’s license