Residential Advocate

Ruby's Place•Castro Valley, CA

8d•$26 - $26•Onsite

About The Position

The Residential Advocate for the Emergency Housing Services (EHS) Program provides on-site support within a residential setting serving families and single adults experiencing housing instability. This role ensures daily operations run smoothly, safety protocols are upheld, and participants receive consistent, trauma-informed support. The Residential Advocate maintains a visible presence within the program, monitors the environment to ensure safety and structure, and provides emotional support and guidance to participants as needed. This is an in-person role requiring active engagement, professionalism, and strong boundary-setting.

Requirements

High school diploma required; Associate’s or Bachelor’s degree in Human Services or related field preferred.
Experience working in residential, shelter, or social service settings preferred.
Experience working with families or individuals experiencing housing instability preferred.
Strong communication and de-escalation skills.
Ability to remain calm under pressure.
In possession of a valid CA driver's license, proof of insurance, and be approved by RP insurance as a driver in order to drive agency vehicles. If a staff member cannot be approved by RP insurance as a driver, employment might not be able to continue. Instances where staff cannot be approved to drive will be reviewed on a case by case basis to determine if employment can continue in their role without driving agency vehicles. Items considered include but are not limited to: the shift the staff member holds and the frequency/necessity of driving during that shift, the amount of time before the staff member may be approved to drive by the insurance carrier, the availability of other staff on site to drive agency vehicles as program needs require, etc.
Able to complete all required background checks. Additional requirements may be deemed necessary, including fingerprinting (Live Scan), completion of all Community Care Licensing (CCL) documents, a suitability process through ORR and ability to meet CCL licensing requirements.

Responsibilities

Safety & Environment Monitoring
Maintain active, visible presence within the residential setting.
Monitor common areas and facility grounds to ensure safety and adherence to program expectations.
Support enforcement of house guidelines and community agreements.
Respond to incidents, conflicts, or safety concerns in a calm and professional manner.
Complete required incident documentation accurately and timely.
Support emergency procedures as needed.
Participant Support & Engagement
Provide emotional support and appropriate crisis response to participants.
Engage participants respectfully and consistently in a trauma-informed manner.
Assist participants in understanding program expectations and available services.
Provide referrals to Case Managers when additional support is needed.
Support new participant orientation upon arrival.
Operational Support
Conduct room checks and routine walkthroughs as required.
Support shift transitions and ensure accurate communication between staff.
Maintain clear and thorough shift logs.
Assist with maintaining a clean, organized, and welcoming environment.
Communicate operational concerns to supervisory staff promptly.
Collaboration
Work closely with Case Managers and leadership to ensure coordinated support.
Participate in team meetings and reflective supervision.
Maintain confidentiality and uphold mandated reporting responsibilities.
Complete functional timesheets by assigned due dates in compliance with time allocations.
Actively participate in reflective supervision sessions.
Create and maintain documentation of processes and procedures related to job duties.
Other duties as assigned.