Resident Support
About The Position
The Switchpoint Resident Support Staff will be reliable and energetic individual with a passion for serving individuals, families and veterans who are experiencing homelessness. General responsibilities include the day-to-day management of clients including but not limited to conduct interview assessments for clients seeking services and complete new client admissions according to policy, document notable client interactions with staff volunteers and other clients, supervision of the chore schedule and room checks, oversee prescription and over-the-counter medications to clients according to policy, telephone screenings, greeting and supervision of volunteers, supervise meal preparation and clean-up, provide crisis intervention, safety planning and rescue information to clients and callers, maintain appropriate professional boundaries with program residents, reinforce community living guidelines with residents, distribute personal care items to clients per protocol, perform program exit procedures with clients, ensure safety and security of the program and residents including perimeter checks, maintain program and client confidentiality, including former clients, light housekeeping and maintenance duties, answer and document all telephone calls and activities per policies, review communication log book and calls at the beginning of each shift, and immediately report suspected neglect/abuse to Executive Director.
Responsibilities
- Understand and implement Switchpoint’s mission and values and adhere to all policies and procedures
- Provide exceptional customer service to all guests of the facility
- Keep a daily log of all occurrences within the facility for each shift
- Make notes of any special requirements and needs that residents may have (special diets, ADA accommodations, etc.) And coordinate with management to facilitate those needs.
- Update maintenance log with maintenance requests
- Arrange transportation for residents in shuttle vans
- Actively listen to the needs of the residents and act to meet those needs appropriately.
- Report any resident concerns to case management and management.
- Simple cleaning (public bathrooms, sweeping, mopping, etc.)
- Assist with convenience store transactions
- Monitor cameras and log activity
- Complete perimeter checks around the building and walk-throughs in the building to ensure the safety and security of residents. Log and document any concerns.
- Handle security issues/complaints by involving either non-emergency dispatch or 911 for emergency services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
