Resident Support Specialist
About The Position
Responsible for: Providing a safe, structured, supervised and accountable environment for CHI residents and staff. Schedule: 4pm-12am Sunday-Thursday (off Friday & Saturday) Non-exempt, eligible for overtime Salary: $18.00 an hour, annual estimated salary $37,440. JOB-RELATED DUTIES – ESSENTIAL FUNCTIONS These duties are essential and specific to the successful implementation of this position. The Resident Support Specialist ensures the safety and security of all clients, visitors, staff and property. This is accomplished by performing the following functions: · Maintains visibility to residents by wearing Safety Monitor vest and ID badge, and inspects site through regular (hourly) tours of the property. Reviews video cameras and monitors area consistently. · Enforces CHI, site and DSS/DCFS policies, regulations and rules with residents. · Intervenes in situations as needed in an appropriate fashion to de-escalate situations and redirect behavior. · Provides limited crisis intervention to residents when necessary until CHI professional staff Shelter Managers, Program Managers or Program Director is able to be contacted and/or intervene. Contacts supervisor and/or the proper authorities as needed. · Maintains appropriate documentation accurately throughout shift, i.e. turn-over, census, logs, incident reports, etc. · Conducts unit inspections in accordance with OTDA/DSS/DCFS /CHI standards by physically entering each unit to insure proper monitoring and follow up is recorded. · Accepts resident referrals and reviews rules and regulations with new arrivals including but not limited to the rule of 2 bags per person upon intake. Perform bag searches upon intake, and as required by bag search requirement protocol. · Submits all internal and external reports in a timely and correct manner as required by funding agencies and/or CHI (logs, notes, incident reports). Maintains logs, office and site in an orderly fashion. · Informs Shelter Manager of work site’s physical condition (i.e. dangerous conditions, possible repair needs, supply needs, etc.). · Preps vacant units for new placements. · Maintains proper usage of cleaning supplies and inventory · Facilitates and documents evacuation procedures,( i.e. fire drills) as directed by Managers
Requirements
- Education: High School Diploma or GED preferred. 1-2 years of experience in a related field may be substituted for high School diploma or GED.
- Experience: 1-2 years of experience working in related field preferred; if candidate has High School Diploma, GED or higher no work experience is required.
- Communication: Excellent verbal and written communication skills. Proficiency in English required.
- Reasoning Ability: Ability to prioritize, make appropriate decisions and judgment calls, and perform proper notifications.
Nice To Haves
- Bi-lingual (Spanish) is a plus.
Responsibilities
- Maintains visibility to residents by wearing Safety Monitor vest and ID badge, and inspects site through regular (hourly) tours of the property. Reviews video cameras and monitors area consistently.
- Enforces CHI, site and DSS/DCFS policies, regulations and rules with residents.
- Intervenes in situations as needed in an appropriate fashion to de-escalate situations and redirect behavior.
- Provides limited crisis intervention to residents when necessary until CHI professional staff Shelter Managers, Program Managers or Program Director is able to be contacted and/or intervene. Contacts supervisor and/or the proper authorities as needed.
- Maintains appropriate documentation accurately throughout shift, i.e. turn-over, census, logs, incident reports, etc.
- Conducts unit inspections in accordance with OTDA/DSS/DCFS /CHI standards by physically entering each unit to insure proper monitoring and follow up is recorded.
- Accepts resident referrals and reviews rules and regulations with new arrivals including but not limited to the rule of 2 bags per person upon intake. Perform bag searches upon intake, and as required by bag search requirement protocol.
- Submits all internal and external reports in a timely and correct manner as required by funding agencies and/or CHI (logs, notes, incident reports). Maintains logs, office and site in an orderly fashion.
- Informs Shelter Manager of work site’s physical condition (i.e. dangerous conditions, possible repair needs, supply needs, etc.).
- Preps vacant units for new placements.
- Maintains proper usage of cleaning supplies and inventory
- Facilitates and documents evacuation procedures,( i.e. fire drills) as directed by Managers
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
